Nicola Strong is a trainer and facilitator, the director of Strong Enterprises Limited, and a senior consultant at the Institute for Ethical AI, Oxford Brookes University. Nicola and host Ross Thornley talk about supporting people through change, the debate between augmenting through AI instead of going autonomous — and Nicola’s extensive research into chatbots. The pair also discuss the builders and the user’s responsibility when interacting with technology and how tech can perhaps do the gathering and filtering — and allow humans to more effective and less overworked.  

Timestamps:

• 1:09: Nicola’s studies at Surrey University
• 2:58: How beginning her career from an academic start point shaped Nicola’s career
• 3:52: How technology has changed and evolved work over the past few decades
• 6:03: How digitization is affecting coaching, learning and training
• 9:28: Nicola’s research and discoveries about chatbots
• 14:27: Ethical dilemmas with chatbots 
• 20:50: Saberr’s CoachBot
• 23:30: Axa’s Amber chatbot
• 26:42: How human’s can prepare for e-coaching
• 28:06: Tips and advice to get started in this technology

Resources: 

• Nicola Strong
• Heather Knight’s comedic robots
• I am Echoborg
• Saberr’s CoachBot

Connect with Ross:

• Website
• LinkedIn
• Moonshot Innovation