Delete Delete Engage

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Tom Kegode leads Lloyds Banking Group’s Work:Lab, which tests propositions for the future of work; including remote working, hybrid engagement and the power of employee community and innovation.

These were the headlines from our conversation. 

3:22 On making innovation part of everyone’s job at Lloyds BG.

4:21 On setting up the Work Lab and its vital role in helping Lloyds BG test, learn and shape the workplace and ways of working for 60,000 e.

5:23 On Lloyds Banking Group’s new org structure and change of strategic focus.

6:13 On inspiring over 600 hyper-engaged colleagues to take part in the company’s Work Lab feedback process.

7.02 On how the Work:Lab is informing thinking on hot topics like remote working, flexibility and agility.

9:45 On home, hub and hybrid work styles and exploring ways of working that work for the business, the team and the employee.

11.30 On the highlights of what Tom’s Work Lab team has been testing and learning, including how the future office needs to look and feel.

14:06 On helping people to feel connected even when they’re not commuting into an office.

15,28 On why we should be focusing on building community and connection when we come into the office.

17:28 On which meetings are best done in the office and which are best done remotely. And creating guidelines to help people to plan meetings in a hybrid world.

20.16 On why focusing on desired outcomes rather than ‘tethering’ to days of the week (eg: Tuesdays, Wednesdays and Thursdays) when planning which days to come into the office.

22.28 On how to run effective hybrid meetings when half of the participants are in the room and half are dialling in. And the importance of etiquette and inclusiveness.

26:45 On the importance of using the chat function in meetings to keep people engaged in the conversation.

28:21 Why meeting facilitation will be a key skill in the future workplace.

29:45 How we can use technology to enhance what makes us human.

30:36 Keeping colleagues engaged by ditching long meetings and keeping them short, sharp and energetic. Like a shot of espresso.

33:38 The importance of pre-reads and podcasts when running engaging meetings.

36:16 Effective communications and the role of video and personalised comms.

39:06 Supporting line managers to address the burnout epidemic. And creating empathetic leaders of the future.

43:00 The need to shift from a focus on output to outcome.

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Nicola Green is Virgin Media O2's Chief Comms and Corporate Affairs Officer and an active campaigner for women in PR. Nicola has Type 1 Diabetes and is now a passionate advocate for raising awareness and understanding around invisible illnesses.

These were the headlines from our conversation. 

(1.22) On taking a more direct and succinct comms approach as her career has progressed.

(3.22) On being a role model for women looking to forge a career in comms, flexible working and maintaining work life balance.

(7.07) On working with Type 1 diabetes and her commitment to raising aware around invisible illness in the workplace.

(9.58) On the role communicators need to play in supporting the D, E & I agenda and why it keeps her up at night.

(11.28) On the importance of listening and bringing the outside in when managing upwards.

(12.50) On the importance of emotional intelligence and timing when influencing abrasive personalities

(14.08) On the single most important piece of comms advice she’s ever given a CEO.

(15.08) On the importance of authenticity and personality in leadership comms. And the importance of sticking to 3 messages.

(17.45) How she engages and motivates her own comms team and the importance of giving people a voice and opionioon.

(19.11) On maintaining engagement during the Virgin Media O2 merger.

(23.56) On losing long-term team members and helping people depart as ‘positive leavers’.

(25:48) On leading comms while on holiday during O2’s biggest crisis.

(27:55) On the evolving role of social media and empowering and trusting your team during a crisis.

(31:00) On comms lessons learned from the pandemic that remain relevant today.

(32:56) Brief interlude as Nicola’s diabetes alarm sounds.

(33.20) On Workplace, video content and live CEO updates.

(34:33) On the leader that has most inspired her and why they’ve inspired her approach to comms mentorship.

(36:49) On challenging the view that comms is a dying career and helping parents returning to work to thrive.

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Ronan Dunne is Chairman of Six Nations Rugby and has been a hugely successful telco leader on both sides of the Atlantic. Between 2008 and 2016, he was CEO of O2, the UK’s largest wireless operator. He then moved to the US to lead Verizon Consumer Group where he was responsible for 100 million customers and built the first 5G network.

These were the headlines from a fascinating conversation with Ronan which explored a CEO’s view of communications, storytelling and engaging with impact.

(1.20) On whether charisma is a natural trait

(2.29) On his role as a ‘chief cheerleader and storyteller’

(3.56) On adapting is comms style for different audiences

(5.55) On creating a blockbuster story with chapters of your own rather than being the witness to someone else’s achievements

(6.36) On managing crisis comms and surviving a grilling from Sky News’s Kay Burley

(10.03) On why it’s important for leaders to be transparent, authentic and not afraid to show vulnerability

(11.07) On how he overcame his struggles when he first became O2’s CEO

(13.37) On letting us into “the CEO secret” and preparing to speak at big events

(17.07) How observing others has informed his approach to influence

(19.20) On spotting and nurturing talent and shaping “the most diverse leadership team in telecoms in the world”

(22.06) On his new role of Chairman of Six Nations Rugby and great leaders and communicators in sport

(25.28) On the importance of curiosity and how it can help leaders engage more effectively

(27.30) On honing his social media approach by having a pint with 20 Twitter influencers

(29.13) On his lockdown learnings that still apply in today’s hybrid workplace

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At the end of each Delete, Delete, Engage podcast episode, Huw asks his guest to answer six comms related questions in double-fast time.

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Bruce Daisley led Twitter in Europe for 12 years and is a bestselling author, podcaster and an expert on the subject of workplace culture.

He's a fascinating guest who shares his views and insights on life as a tech leader and the future of work in a frank and elegant way.

During our chat we covered topics like…

(05:45) The importance of humour in the workplace…

(15.55) Why preparation and practice is more important than natural charisma. And why Tony Blair is a better communicator than Keir Starmer.

(22.22) How a well rehearsed presentation got Bruce his job at Twitter

(29.33)Successful comms in a hybrid world.

(37.45) Why the Netflix culture document is a blueprint for burnout.

(41:12) The impact on culture and wellbeing when teams grow over 100 people.

(45:44) What culture can all learn from the US basketball

(49.44) The traits of great managers and why warmth is a huge team asset.

(53.01) Disruptive views on corporate purpose, resilience and growth mindset.

(1.05.49) Why resilience is about we not me and what we can learn from Jurgen Klopp.

I loved every minute of my chat with Bruce and there’s plenty here to challenge what you thought you knew about culture and engagement. Enjoy the podcast!

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