Deliver More

Subject/Topic Time Stamps 

Customer reactivation - What is it? 2:16

Why businesses do not reactivate old customers? 5:55

Blueprint for customer reactivation 11:47

Communication approach to customer reactivation 17:30

What do you do with your reactivation results? 20:44

In this episode of Deliver More, Mike Patterson and Christopher Lord talk with host Nick Vavala about what they can see for the future of the coatings market in 2022. They discuss which segments are expected to grow, what to anticipate for supply, and what 2022 holds for pricing and manufacturing. Find out what they see in their cloudy crystal ball.

Subject/TopicTime Stamps

Approaching sales in the month of December 2:33

Comrarderie of sales 8:02

Tony picks up a present 9:06

Phone calls in December 17:33

Holiday meals 28:58 

Gift for Tony 31:25

Thank yous 32:31

Subject/TopicTime Stamps

Freeze Season 1:50

Intech Website Changes 5:42

Intech App 12:40

I3 20:31

Subject/TopicTime Stamps

Intro 00:10 - 3:14

Damage to Teflon name 3:40

Picking the wrong coatings 10:45

You gotta see this scenario 15:27

The Riddler 23:02 

Popular Halloween candy 28:40

Subject/TopicTime Stamps

How did we get here? 1:30

Guarding against stockpiling 4:23

Experience & communication 6:16

Supply chain challenges for Teflon coatings 10:39

Two things a coater can do to help themselves 19:11

On this episode of Deliver More we're joined by Monica Trout, who serves as Intech Services' Controller. Monica and Nick discuss her day to day role at Intech and the importance of properly managing a customer service team. The last several months have only highlighted just how critical it is to provide your customer base with exceptional support during anxious times. Monica takes us on an inside look at daily operations at Intech as her team works to Deliver More!

Join Chris Lord and Steven Bucci on a technical deep dive in this episode of Deliver More. The guys are here to teach all about how accurate language around problems and solutions leads to the best coating recommendation. Is the end user looking for slip? Release? Slide? Non-stick? In this episode we talk about the difference between Coefficient of Friction vs. Release and how to distinguish between the two.

In our latest episode of Deliver More, Mike Patterson and Christopher Lord talk with Nick Vavala about what it takes to develop a market. Want to hear the five things that Mike looks for when he deciding whether or not to develop a new market?

In part two of the two part Marketing series for Deliver More, Francesca and Mike are back. They are ranking, on a scale of 1-5, the most popular marketing activities based on how important or significant they are for coaters. Find out where websites, SEO, e-marketing, social media, and more fall so you can put your marketing dollars where there is the highest ROI.