In our 10th "Deming Lens" episode, host Tripp Babbitt shares his interpretation of wide-ranging aspects and implications of Dr. Deming's theory of management, including commentary by Dr. Deming.

Topics in this episode include:

• Management's use of visible figures alone
• Deming mis-quotes
• 7 Deadly Diseases
• Lack of appreciation of what is unknown and unknowable
• Impact of a happy customer and an unhappy customer
• Figures for the losses due to annual ratings
• Consideration of measures that could guide a theory for process improvement