In our 11th "Deming Lens" episode, host Tripp Babbitt shares his interpretation of wide-ranging aspects and implications of Dr. Deming's theory of management, including commentary by Dr. Deming.

Topics in this episode include:

• Fear and the distortion of figures
• What people think they hear
• Beliefs which drive thinking
• Examples of what drives fear
• What does your manager pay attention to?
• How do you know you're doing a good job?
• Fear of not achieving results
• Where there is fear, you do not get honest figures
• Drive our fear