In our 20th "Deming Lens" episode, host Tripp Babbitt shares his interpretation of wide-ranging aspects and implications of Dr. Deming's theory of management.

Topics in this episode include:

• The 5th of Dr. Deming’s 14 Points – "Improve constantly and forever the system of production and service"
• Start with design and an understanding of a customer’s needs
• Anticipate the needs of the customer
• The economics of continual improvement
• Special cause and common cause variation
• Dr. Deming, “Mere allocation of huge sums of money for quality will not bring quality”
• Profit motives can lead to short-term profits
• Done well, higher quality can cost less

Dr. Deming's 14 Points are fully covered in Out of the Crisis. The New Economics presented his later thinking about the 14 points.