In our 22nd "Deming Lens" episode, host Tripp Babbitt shares his interpretation of wide-ranging aspects and implications of Dr. Deming's theory of management.

Topics in this episode include:

• The 7th of Dr. Deming’s 14 Points – "Institute leadership"
• Management of people, including the ability to recognize different abilities
• Management cannot delegate quality
• Adopt and institute leadership
• Allow people to have pride in their work
• A leader needs to possess knowledge, personality, and persuasive power in order to accomplish a transformation to a new style of management
• A leader feels an intrinsic obligation to accomplish the transformation
• A leader has a plan to accomplish the transformation
• The dangers of confirmation bias
• Improving decision making through the use of PDSA cycles
• The role of innovation
• Allow data, if accessible, to improve decision making
• Removing barriers from workers
• Leaders must know the work which they supervise
• Understanding systems and variation
• Fallacy of replacing the bottom 10% of the workers
• Findings of neuroscience, including the impacts of social isolation

Dr. Deming's 14 Points are fully covered in Out of the Crisis. The New Economics presented his later thinking about the 14 points.