In our 27th "Deming Lens" episode, host Tripp Babbitt shares his interpretation of wide-ranging aspects and implications of Dr. Deming's theory of management.

Topics in this episode include:

• The 12th of Dr. Deming’s 14 Points – Remove barriers that rob people in management and in engineering of their right to pride of workmanship.  

• Absenteeism due to lack of pride in work 

• Handicaps to productivity, quality, and competitive position 

• Workers treated as a commodity; Human Resource Departments

• Hire people, as needed; discard them, when not needed 

• Layoffs after cutting dividends, reduce salaries of top management, cutting bonuses, furloughs, etc.

• Handicaps when Management is helpless when working with people, including unable to receive feedback

• Performance appraisals will need to be supplanted by leadership in helping people

• Solutions which “improve” performance appraisals, vs not utilizing them 

• Managers using reports and data and not collaborating with their staff to look past the reports and data

• Signs of a lack of pride in workmanship, all systemic – turnover, stress levels, health issues, sense of indifference

   

Dr. Deming's 14 Points are fully covered in Out of the Crisis. The New Economics presented his later thinking about the 14 points.