In our 10th episode of Deming Speaks, this 19-minute excerpt from a 1984 in-house presentation by Dr. Deming includes his thoughts on the following topics:

1. What is your job?
2. Can you know if you do your job right?
3. Who is the judge of your work?
4. Who is your immediate customer?
5. How many people know how your customer uses the work you turn out?
6. Can you do your work if you don’t know how your customer uses your work?
7. How to wash a table?
8. Communication gaps
9. Every sit down and do their job