In our 11th episode of Deming Speaks, this 25-minute excerpt from a 1984 in-house presentation by Dr. Deming includes his thoughts on the following topics:

1. What is your job?
2. Do you need to know how others use your work?
3. What would you mean by improvement?
4. Suggestions
5. How do you rate yourself on your job?
6. Everybody does his best?
7. Incentives
8. Taking pride in your job
9. Who's the next person to use your work?
10. Can you tae pride in your work?   Under what conditions?
11. What to do if you make a mistake.
12. When should a supervisor tell someone they've made a mistake?