In our 12th episode of Deming Speaks, this 20-minute excerpt from a 1980 presentation by Dr. Deming includes his thoughts on the following topics:

1. His 1950 invitation to lecture in Japan
2. His areas of expertise and non-expertise
3. He's not a consultant to management
4. Interest in productivity
5. Repeat for US companies what he did in Japan
6. Management with negative salvage value
7. Members of management not understanding their job
8. Chasing every defect to determine its root cause
9. The heavy losses resulting from poor quality
10. The potential of statistical control to improve productivity
11. Working smarter, not harder