In our 14th episode of Deming Speaks, this 16-minute excerpt from a 1980 lecture by Dr. Deming (which concludes the content in episodes 12 and 13) includes his thoughts on the following topics:

1. Lack of awareness by management of quality levels
2. The role of a statistician
3. Lack of operational definitions
4. Crude problems
5. Study the system
6. Special and common causes of performance
7. Faith in the future
8. Need for innovation
9. Need for learning what isn't so
10. Need for learning statistical techniques
11. Putting out fires