In our 18th episode of Deming Speaks, this 25-minute excerpt from a 1991 seminar by Dr. Deming begins with him conducting his world-famous Red Bead Experiment, all the while offering commentary on the following topics:

1. The way to improvement
2. Use of posters
3. Confusion about the need for white beads, not red beads
4. Merit increases
5. Spilling beads
6. Probation
7. “Zero Defects” Day
8. Plant closure