In our 19th episode of Deming Speaks, this 32-minute excerpt from a 1991 seminar by Dr. Deming continues with him conducting his world-famous Red Bead Experiment (see Episode #18 for the first part of this experiment), all the while offering commentary on the following topics:

1. The use of threats on Willing Workers
2. Keeping the place (White Bead Factory) open with the best workers
3. Closing the place down, after all!
4. Plotting the points in order of production
5. Control Limits and Control Charts
6. No points outside, all points inside
7. A stable system, with all performance from the system
8. The foolishness of using merit increases and probation periods
9. Shocking and terrifying behavior
10. “Management is prediction, not playing games” (Dr. Michael Tveite)
11. Top management forced to think in the present tense, by stockholders and legislation
12. Must change for survival