In our 20th episode of Deming Speaks, this 26-minute excerpt from a 1992 lecture by Dr. Deming includes his thoughts on the topics below: (This is the first part of the lecture, with part 2 to follow in our 21st episode)

1. Why transformation is not enough?
2. The individual components of a system will reinforce each other to support the aim of the system
3. SoPK provides a lens, a new map of theory to understand the organizations we work in
4. SoPK comes from outside and by invitation
5. A system cannot understand itself
6. The transformation will require leaders
7. Ice and water
8. The First Step is transformation of the individual
9. Letter from a spouse who learned about win/win
10. Who wishes to do business with a loser?
11. Having a basis for judgement and for transformation of the organization you belong to
12. Help people pull away from their current systems, without guilt about the past
13. A better word than transformation is metanoia
14. Anyone may present to his boss only good news
15. Appreciation of common and special causes of variation
16. A system must be managed!
17. Communication and cooperation
18. High and low interdependence