In our 24th episode of Deming Speaks, this 20-minute excerpt from a lecture by Dr. Deming (which follows the content in episode #23) includes his thoughts on the following topics:

1. Examples of overjustification
2. Pats on the back
3. Appreciation for care
4. The most importance losses cannot be measured
5. The expenses of training can be measured, but the benefits of training can never be measured
6. People, once demoralized, may stay demoralized
7. Does judging people help them?
8. Deming did not give grades to his students
9. Ranking people is about management’s use of power