In Their Own Words

Deming Speaks - Episode #4 - 1992

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In our 4th episode of Deming Speaks, this 18-minute excerpt from a 1992 presentation by Dr. Deming includes his thoughts on the following topics:
  1. Goals and the Voice of the Customer
  2. Arbitrary numerical goals
  3. Applying the Deming philosophy
  4. Development of the 14 Points for Management
  5. Monopolies
  6. (Japanese) Competition
  7. Socialism
...more
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In Their Own WordsBy The Deming Institute
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