In our 6th episode of Deming Speaks, this 15-minute excerpt from a 1992 presentation by Dr. Deming includes his thoughts on the following topics:

1. Why are we here?
2. Where's the crisis?
3. Quality is made at the top
4. Responsibility for quality
5. Why did the Fiero plant close?
6. Why did the bank close?
7. Banks and quotas
8. Independence and interdependence
9. By what method?
10. An alternative to setting goals
11. Management's job