In our 9th episode of Deming Speaks, this 14-minute excerpt from a 1984 presentation by Dr. Deming includes his thoughts on the following topics:

1. The 5 Deadly Diseases of Western Management
2. How to measure productivity vs improve productivity
3. Lack of constancy of purpose
4. Emphasis on short-term profits
5. Annual system of rating salaried people
6. Mobility of management
7. Management by use of visible figures only