Dental Decoders

Brief summary of show:

In this episode of Dental Decoder's podcast, I'm joined by guest co-host Rebecca Herring, who has over 15 years of experience in the dental industry, to discuss the benefits of using virtual assistants (VAs) to improve dental practice efficiency and operations.

She provides insights on the hiring process, training strategies, including utilizing Standard Operating Procedures (SOPs), and ensuring VAs are well-versed in dental terminology and HIPAA compliance. Rebecca also shares her personal experiences and offers an exclusive free consultation for listeners.

Episode Sponsor: Transformational Dental Coaching - https://www.yourtdcoach.com/

We talk about:

• 00:00 Intro

• 03:46 The Importance of Virtual Assistants

• 04:53 Hiring and Interviewing Virtual Assistants

• 07:46 Training Your Virtual Assistant

• 10:50 Advanced Training and Support

• 20:56 Ensuring Compliance and Security

Connect with Rebecca

• Instagram: https://www.instagram.com/transformationaldentalcoaching

• Facebook: https://www.facebook.com/transformationaldentalcoaching

• LinkedIn: https://www.linkedin.com/company/transformation-dental-coaching-rebecca-herring/

• Website: https://www.yourtdcoach.com/

Connect with me

• Instagram: https://www.instagram.com/skfpracticesolutions/

• Instagram: https://www.instagram.com/thedentaldecoders/

• TikTok: https://www.tiktok.com/@skfpracticesolutions

• TikTok: https://www.tiktok.com/@dentaldecoderspc

• Facebook: https://www.facebook.com/skfpracticesolutions

• Website: https://www.dentaldecoders.com

In this episode of Dental Decoder's podcast, I sit down with Chase Butenhoff, an expert in dental revenue cycle management with over five years of experience.

Chase shares valuable insights and practical tips for dental practices to improve their revenue cycles, including regularly running AR reports, establishing an AR timeline, and ensuring proper upfront patient payment collections. The episode also covers Chase's unique perspective on the dental industry and her dedication to helping practices reach financial goals while delivering excellent patient care.

Episode Sponsor: SKF Practice Solutions - https://skfpracticesolutions.com/

We talk about:

• 00:00 Intro

• 03:59 Chase's Role and Responsibilities

• 04:12 Chase's Favorite Aspects of Her Job

• 05:02 Dealing with Different Types of Patients

• 06:26 Improving Revenue Cycle Management

• 07:26 Running Accounts Receivable Reports

• 08:52 Using the Family Urgent Note

• 11:35 Establishing an AR Timeline

• 15:56 Collecting Balances Upfront

• 19:10 Chase's Decoding Moment

Connect with Chase

• Website: https://skfpracticesolutions.com/

Connect with me

• Instagram: https://www.instagram.com/skfpracticesolutions/

• Instagram: https://www.instagram.com/thedentaldecoders/

• TikTok: https://www.tiktok.com/@skfpracticesolutions

• TikTok: https://www.tiktok.com/@dentaldecoderspc

• Facebook: https://www.facebook.com/skfpracticesolutions

• Website: https://www.dentaldecoders.com

In this episode of Dental Decoder's podcast, I'm joined by guest co-host Rebecca Herring, to talk about the benefits of using virtual assistants (VAs) in dental practices, and how it can skyrocket your revenue. The episode details how VAs can optimize operations, cut costs, and improve patient care. Rebecca offers practical advice on implementing VAs, such as determining the right time to hire one and selecting a suitable VA company. Listeners are also given a special offer for a free consultation call with Transformational Dental Coaching.

Episode Sponsor: Transformational Dental Coaching - Schedule your free call here

We talk about:

• 00:00 Intro

• 03:45 The Benefits of Virtual Assistants in Dentistry

• 06:12 When to Add a Virtual Assistant to Your Practice

• 07:35 Tasks for Virtual Assistants in Dental Practices

• 15:35 Hiring and Integrating Virtual Assistants

• 18:15 Secret Code to Hiring a VA

Connect with Rebecca

• Instagram: https://www.instagram.com/transformationaldentalcoaching

• Facebook: https://www.facebook.com/transformationaldentalcoaching

• LinkedIn: https://www.linkedin.com/company/transformation-dental-coaching-rebecca-herring/

• Website: https://www.yourtdcoach.com/

Connect with me

• Instagram: https://www.instagram.com/skfpracticesolutions/

• Instagram: https://www.instagram.com/thedentaldecoders/

• TikTok: https://www.tiktok.com/@skfpracticesolutions

• TikTok: https://www.tiktok.com/@dentaldecoderspc

• Facebook: https://www.facebook.com/skfpracticesolutions

• Website: https://www.dentaldecoders.com

Brief summary of show:

In this episode of Dental Decoder's podcast, I'm joined by Stacey Feidt, Training and Development Coordinator at SKF Practice Solutions, to discuss the essentials of leadership and delegation.

Stacey shares her journey into management, the importance of empowering team members, and strategies for developing future leaders within a dental practice. The episode also emphasizes the distinction between managing and leading, providing practical tips on handling team conflicts, effective delegation, and fostering a supportive company culture.

If you lead a team, or plan to in the future, you will gain the knowledge you need when it comes to building a resilient and motivated team within your practice.

Episode Sponsor: SKF Practice Solutions

We talk about:

• 00:00 Intro

• 02:45 Diving into Leadership and Delegation

• 05:01 Challenges and Tips in Leadership

• 07:26 Team Building and Development

• 08:35 Handling Team Conflicts

• 10:58 Succession Planning and Identifying Future Leaders

• 17:33 Manager vs. Leader: Key Differences

• 20:43 Delegation Strategies

• 22:56 Decoding Moment

Connect with Stacey

• [email protected]

• Website: https://skfpracticesolutions.com/

Connect with me

• Instagram: https://www.instagram.com/skfpracticesolutions/

• Instagram: https://www.instagram.com/thedentaldecoders/

• TikTok: https://www.tiktok.com/@skfpracticesolutions

• TikTok: https://www.tiktok.com/@dentaldecoderspc

• Facebook: https://www.facebook.com/skfpracticesolutions

• Website: https://www.dentaldecoders.com

Brief summary of show:

In this episode of Dental Decoder's podcast, I'm joined by Stephanie Wright, an expert in dental insurance and practice management. Stephanie shares insights into how dental practices can navigate insurance contracts, consider the benefits and challenges of going out of network, and improve practice operations through strategic coaching. We talk about tips on handling patient refusals for x-rays, managing insurance-driven care, and transitioning to fee-for-service models.

Stephanie's goal and recipe for success is to empower your team with the communication customized to their strengths and weaknesses and outfit them with the tools they need to succeed. While leveraging the technology at their fingertips for an efficient and fun place to work.

Stephanie provides one of the industries most comprehensive practice assessments that gives you the details of an inside look of your practice performance in everything from the usability of your software, implementation of systems customized to your unique practice, communications within your practice and team, code utilization, fee analysis, missed revenue opportunities and everything in between.

Episode Sponsor: SKF Practice Solutions USE CODE Decoders AT CHECK OUT FOR 20% OFF COMPREHENSIVE OPEN DENTAL SOFTWARE EXAM

We talk about:

• 00:00 Intro

• 04:36 Stephanie's Background and Journey

• 05:25 Understanding Insurance in Dental Practices

• 09:12 Handling Patient Refusals and Legal Implications

• 15:05 Navigating Out-of-Network Transitions

• 17:28 Effective Patient Communication Strategies

• 25:42 Closing Thoughts and Contact Information

• 26:35 Final Thoughts and Decoding Moment

Connect with Stephanie

• LinkedIn: https://www.linkedin.com/in/stephanie-smith-ias

• Instagram: https://www.instagram.com/innovative_advisory_solutions

• Facebook: https://www.facebook.com/stephanieIAS?mibextid=LQQJ4d

• Website: https://innovativeadvisorysolutions.com/

Connect with me

• Instagram: https://www.instagram.com/skfpracticesolutions/

• Instagram: https://www.instagram.com/thedentaldecoders/

• TikTok: https://www.tiktok.com/@skfpracticesolutions

• TikTok: https://www.tiktok.com/@dentaldecoderspc

• Facebook: https://www.facebook.com/skfpracticesolutions

• Website: https://www.dentaldecoders.com

Brief summary of show:

In this episode of Dental Decoder's podcast, I'm joined by Caitlin Parsons, a registered dental hygienist with 15 years of experience who transitioned into a certified yoga therapist and ergonomic consultant due to chronic pain.

Caitlin shares her journey from suffering acute pain to finding purpose in helping dental professionals manage and prevent workplace pain, stress, and burnout. She discusses her customized coaching programs for individuals and teams, offering insights into ergonomics, mindfulness, and maintaining proper alignment both in professional and personal life. The episode also covers practical tips for dental practitioners to prevent pain and enhance their well-being.

Caitlin Parsons is a Registered Dental Hygienist of 15 years and chronic pain survivor turned Certified Yoga Therapist and Ergonomic Consultant for dental professionals. Caitlin helps dental professionals prevent, reduce, and overcome workplace pain, manage stress, and optimize their health so they can thrive in and out of the office. Caitlin is passionate about practitioner & team wellness to support better patient care, team cohesiveness, and practice growth through her in-person & online programs, speaking events, writing, team experiences, and her podcast, The Aligned Hygienist.

Episode Sponsor: SKF Practice Solutions

We talk about:

• 00:00 Intro

• 04:44 Managing Pain and Burnout in Dentistry

• 08:20 Balancing Professional and Personal Life

• 12:10 Ergonomics and Workplace Wellness Tips

• 18:33 Programs and Services Offered by Kaitlin

• 21:31 How to Connect with Kaitlin

• 23:27 Final Thoughts and Decoding Moment

Connect with Caitlin

• Instagram: www.instagram.com/healignedhygienist

• Website: www.thealignedhygienist.com

Connect with me

• Instagram: https://www.instagram.com/skfpracticesolutions/

• Instagram: https://www.instagram.com/thedentaldecoders/

• TikTok: https://www.tiktok.com/@skfpracticesolutions

• TikTok: https://www.tiktok.com/@dentaldecoderspc

• Facebook: https://www.facebook.com/skfpracticesolutions

• Website: https://www.dentaldecoders.com

Brief summary of show:

In this episode of Dental Decoder's podcast, I'm joined by Jennifer Howard, a dental-specific CPA and founder of Accounting Results and Consulting.

We talk about the nuances of dental bookkeeping, key performance indicators (KPIs), and financial strategies tailored for dental practices. Jennifer shares insights on the importance of having a dental-specific bookkeeper, ways to benchmark financial health, and optimizing expenses to improve profitability.

Our conversation also highlights the critical role of proactive advisory services and automation in maintaining the financial vitality of dental practices. Jennifer's firm is opening a few select spots for new clients, offering a rare opportunity for dental practice owners to enhance their financial management.

Jennifer Howard, founder of Accounting Results and Consulting, specializes in turning the financial tides for dental practices. As a CPA and tax strategist with a laser focus on the dental industry, Jennifer Howard doesn't just crunch numbers; she revolutionizes how dental practices approach their finances.

With a knack for transforming financial chaos into clarity, Jennifer Howard's expertise lies in crafting tailored financial strategies that spotlight growth opportunities and streamline operations. It's all about making your practice's finances work smarter, not harder, paving the way for enhanced profitability and efficiency.

What sets Jennifer Howard apart? It's the deep dive into the nuts and bolts of dental practice finances, offering a unique blend of comprehensive health checks, savvy tax planning, and actionable insights. This approach empowers dental practice owners to achieve their goals, from boosting the bottom line to planning an early retirement.

Episode Sponsor: SKF Practice Solutions

We talk about:

• 00:00 Intro

• 00:58 The Importance of Dental-Specific Bookkeeping

• 04:32 The Role of a Dental CPA

• 05:25 Benchmarking and Financial Analysis

• 10:44 Common Financial Pitfalls in Dental Practices

• 15:06 Key Performance Indicators (KPIs) for Dental Practices

• 17:46 Revenue Cycle and Collections

• 20:23 How to Connect with Jennifer Howard

• 24:44 Final Thoughts and Decoding Moment

Connect with Jennifer

• Website: www.cpaarc.com

Connect with me

• Instagram: https://www.instagram.com/skfpracticesolutions/

• Instagram: https://www.instagram.com/thedentaldecoders/

• TikTok: https://www.tiktok.com/@skfpracticesolutions

• TikTok: https://www.tiktok.com/@dentaldecoderspc

• Facebook: https://www.facebook.com/skfpracticesolutions

• Website: https://www.dentaldecoders.com

Brief summary of show:

In this episode of Dental Decoder's podcast, I'm joined by guest co-host Rebecca Herring and by dynamic dental insurance specialist Bri Richardson, owner of Elevate My Practice and founder of Dental Insurance SOS.

Bri shares her journey from dental assistant to insurance guru, offering insights on streamlining revenue cycles, creating effective collection protocols, and the importance of clean claims. This episode provides practical tips for efficiently managing dental insurance processes and enhancing cash flow in dental practices.

Bri Richardson, CDA, is a vibrant force in the world of dental insurance! With her boundless enthusiasm and unwavering dedication to her craft, Bri shines as a dynamic Speaker, Coach, Dental Insurance Specialist, and Dental Team Trainer. She owns Elevate My Practice, LLC, and is the founder of Dental Insurance SOS.

Bri has cracked the code on how to be paid in full in 30 days!

She has spent countless hours working on dental insurance claims and A/R, and has mastered the art of revenue cycle management. As a speaker, Bri brings her expertise and contagious energy to help dental teams understand dental insurance, develop a rock solid collection protocol, and maximize their revenue while reducing their stress. She is the perfect advocate for teams looking to navigate the complex world of dental insurance and gain control of their A/R.

Episode Sponsor: SKF Practice Solutions

We talk about:

• 00:00 Intro

• 02:49 Meet Bri Richardson

• 03:09 Bri's Journey from Dental Assistant to Insurance Specialist

• 04:22 Tackling Insurance Challenges

• 06:47 Strategies for Efficient Insurance Management

• 10:51 Software Tips for Dental Practices

• 13:25 Creating Clean Claims

• 19:52 Working with Bri and What to Expect

• 22:58 Final Thoughts and Decoding Moments

Connect with Bri

• Instagram: https://www.instagram.com/elevatemypractice

• Facebook: https://www.facebook.com/ElevateMyPractice

• Website: www.elevatemypractice.com

Connect with me

• Instagram: https://www.instagram.com/skfpracticesolutions/

• Instagram: https://www.instagram.com/thedentaldecoders/

• TikTok: https://www.tiktok.com/@skfpracticesolutions

• TikTok: https://www.tiktok.com/@dentaldecoderspc

• Facebook: https://www.facebook.com/skfpracticesolutions

• Website: https://www.dentaldecoders.com

Brief summary of show:

In this episode of Dental Decoder's podcast, we are joined by Dr. Greg Grobmyer, a renowned expert in the dental insurance and coding industry. Dr. Greg, the chief editor of the 'Dental Coding with Confidence' book, shares his inspiring journey from clinical dentistry to becoming a leading figure in dental coding and insurance.

He discusses the importance of correct coding, the challenges of insurance processing, and the significance of thorough documentation. Dr. Gregg also talks about his involvement with the Code Maintenance Committee and offers insights into the future of dental coding. Additionally, the episode features practical advice for dental practices on how to maximize revenue through accurate coding and documentation.

Dr. Greg Grobmyer practiced clinical dentistry in Tennessee for over a decade before chemotherapy from a cancer battle left him with numb fingers. Using the knowledge he derived from working with multiple practice consultants over the years, he began lecturing and coaching dental offices nationwide on their systems, culture, marketing, and communications. In addition, he wrote on dental topics for numerous publications and websites. Outside of dental industry publications, he has also appeared in Reader's Digest, New York Magazine, Men's Health, Slate, Insider Magazine, and others. He even spent a few years moonlighting in standup comedy.

He is currently the Chief Editor of Dr. Charles Blair's annually updated Dental Coding with Confidence book and Practice Booster's Insurance Solutions Newsletter, a contributing editor to the Dental Administration with Confidence and Dental Documentation with Confidence books, a course creator and lecturer for DentalZing.com, Practice Booster's lead Revenue Enhancement Program Specialist, and host of The Dental Code Advisor Podcast.

Episode Sponsor: SKF Practice Solutions, visit Skfpracticesolutions.com and use code DentalDecoders at check out for 20% off a comprehensive software exam!

We talk about:

• 00:00 Intro

• 01:41 Dr. Greg's Journey and Career Highlights

• 02:50 Sponsor Message: SKF Practice Solutions

• 03:41 Interview Begins: Dr. Greg's Background

• 05:20 Dr. Greg's Transition to Writing and Consulting

• 07:41 The Importance of Proper Coding and Documentation

• 14:43 Staying Updated with Coding Changes

• 30:59 The Role of Humor in Professional Life

• 33:49 Final Thoughts and How to Connect with Dr. Greg

• 36:02 Conclusion and Key Takeaways

Connect with Dr. Greg

• Instagram: https://www.instagram.com/practicebooster/

• Facebook: https://www.facebook.com/PracticeBooster

• Website: www.practicebooster.com

• Website: www.dentalcoding.com

Connect with me

• Instagram: https://www.instagram.com/skfpracticesolutions/

• Instagram: https://www.instagram.com/thedentaldecoders/

• TikTok: https://www.tiktok.com/@skfpracticesolutions

• TikTok: https://www.tiktok.com/@dentaldecoderspc

• Facebook: https://www.facebook.com/skfpracticesolutions

• Website: https://www.dentaldecoders.com

Brief summary of show:

In this episode of Dental Decoder's podcast, we are joined by guest co-hosts Rebecca Herring and Wendy Aldhamen, a specialist dental recruiter. Wendy shares her journey in the dental industry, starting as a dental assistant in 2010 and evolving into a hiring manager and founder of Career Elevation.

Our discussion dives into common hiring mistakes, tips for improving recruitment in dental practices, and the imminent shortage of dental professionals. Wendy also sheds light on the advantages of using a dental recruiter and the importance of well-crafted job ads. This episode is packed with insights, especially for those keen on optimizing their hiring processes in the dental field.

Wendy has been a hiring manager since 2014. She started her dental coaching career in the trenches. She began as a dental assistant in 2010: great opportunity, toxic office culture. After that, she went to work for a dream practice. As she progressed to receptionist and then office manager, she gained valuable insight into office culture and the importance of a good fit. She also learned how to become a leader and how truly valuable effective communication is to a business's success. She created Career Elevation to fill a void in the dental business: matching talented employees with enjoyable workplaces so both will flourish.

We talk about:

• 00:00 Intro

• 01:01 The Importance of Dental-Specific Recruiting

• 04:36 Why Use a Dental Recruiter?

• 08:50 The Recruitment Process Explained

• 12:50 Challenges in Dental Recruiting

• 17:21 Creating Effective Job Ads

• 22:48 Finding the Right Recruiter

• 24:51 Wendy's Decoding Moment

Connect with Wendy

• Instagram: https://www.instagram.com/career_elevation/

• Facebook: https://www.facebook.com/CareerElevationCE

• LinkedIn: https://www.linkedin.com/company/90714007/admin/feed/posts/

• Indeed: https://www.indeed.com/cmp/Career-Elevation

• Website: https://careerelevationce.com/

Connect with Brittany

• Instagram: https://www.instagram.com/skfpracticesolutions/

• TikTok: https://www.tiktok.com/@skfpracticesolutions

• Facebook: https://www.facebook.com/skfpracticesolutions

Connect with Rebecca

• Instagram: https://www.instagram.com/transformationaldentalcoaching/

• Website: https://www.yourtdcoach.com

• Facebook: https://www.facebook.com/transformationaldentalcoaching