A discussion with Thomas Barberio. Tom brings over 18 years of experience delivering technology solutions in variety of industries, including dental. He currently holds CIO, consultant and advisory board positions with many large DSOs. During our conversation, he offers valuable advice for practices around industry trends in artificial intelligence, analytics and technology integration. He also shares insights into centralization best practices and where dental practices should be investing to find the greatest success.

In this episode we ask

 - 02:14   What hot topics are you seeing in the dental industry right now?

 - 12:55   What areas of the patient experience, that have come about over the last year, are now staples that practices need to have going forward?

 - 14:57   What areas of practice operations are helping dental organizations become most successful?

 - 21:46   When it comes to technology, what should practices be investing in right now?

 - 29:53   What are the top three things you would advise practices to do — short-term, mid-term, and long-term — to help drive practice success?

Resources

 - Tom Barberio – Email | LinkedIn

 - “All in One Place,” an Efficiency in Group Practice article, featuring Tom Barberio

This episode is sponsored by Dentrix Enterprise.

A conversation with Jill Helm, Pharm.D., VP, Solution Management and Helena Molyneux, client account manager with Veradigm, an Allscripts company. Jill and Helena bring years of experience in electronic prescriptions. Throughout the podcast they share valuable insights into prescription trends within the dental industry, including recent and upcoming state mandates. They also share details on how ePrescriptions can add value to practices while benefiting both patients and providers.

In this episode we ask

 - 02:50   What’s happening with the landscape and evolution of prescription writing?

 - 10:20   What can you tell us about the progression of state mandates for ePrescriptions?

 - 13:40   How do you view the consumerism of today and how it influences the direction of electronic prescribing?

 - 18:55   How can dentists and staff start today to implement best practices around ePrescribing and keeping patients safe?

 - 20:45   What trends or changes do you see coming in the future?

 - 24:21   What are the three main takeaways dental professionals should focus on when it comes to ePrescriptions?

Resources

 - ePrescribe – State Mandates List

This episode is sponsored by Dentrix Enterprise.

A conversation with Vincent Cardillo, President & CEO of Maeva Dental Advisors. As a proven industry leader with wide-ranging experience leading dental service organizations (DSOs), Vin joins the Dental Deep Dive to discuss the benefits and challenges of using metrics in the dental practice. He shares insights into using metrics that fit your practice goals while moving you from sustainability to profitable growth.

In this episode we ask

 - 05:19   What advice do you have for practices that are trying to use metrics?

 - 11:25   Are practices setting the right types of goals?

 - 12:34   What pitfall are you seeing that practices are falling into?

 - 19:54   What are the metrics practices most often miss tracking (that they should be)?

 - 23:13   What first steps would you advise practices take to get started using metrics effectively?

Resources

 - Vincent Cardillo, Maeva Dental Advisors – [email protected]

 - eBook – The Six Stages of Growth: From Solo Practice to Dental Service Organization

This episode is sponsored by Dentrix Enterprise.

A conversation with Karina Santos, Strategic Customer Success Manager with Henry Schein One. With more than 25 years of practice management experience, Karina works closely with dental executive teams to transform their digital workflows and improve their profitability. In this episode, Karina shares her expert insights into the use of Standard Operating Procedures (SOPs) for dental practices and gives examples of how SOPs can improve efficiency within any organization.

In this episode we ask

 - 03:41   What are the best practices that organizations should be focused on with their Standard Operating Procedures?

 - 06:25   What are common pitfalls for practices that don’t have SOPs?

 - 08:21   What first steps would you share with practices who are starting with SOPs?

 - 12:02   What can practices do to use their existing SOPs more effectively?

 - 18:30   What is the biggest benefit for companies that have a good culture around their SOPs?

 - 21:25   What do successful practices do to keep SOPs top of mind for their team members?

Resources

 - Webinar featuring Karina Santos – Centralization Secrets of National DSOs

This episode is sponsored by Dentrix Enterprise.

A conversation with Andrea Dickhaut, RDH, BSDH, MHA. Currently the Program Manager & Senior Dental Operations Consultant with D4 Practice Management, Andrea has a wealth of experience in the dental industry across multiple organization types. She shares insights into what dental programs can do to overcome common challenges. She also discusses what they can focus on incrementally to make sustainable improvements within their organizations.

In this episode we ask

 - 02:19   What do you see evolving in the dental industry right now?

 - 05:28   What are some of the common challenges you see that dental programs face?

 - 08:54   What advice do you have for dental departments struggling to stay out of the red?

 - 14:24   What are the areas of revenue cycle management where you feel organizations can benefit the most?

 - 17:56   What should organizations be doing as they work to build a culture of success?

Resources

 - Andrea Dickhaut, D4 Practice Management – [email protected]

This episode is sponsored by Dentrix Enterprise.

A conversation with Mike White, CPA, Principal with CLA (CliftonLarsonAllen LLP). Mike shares expert insights into best practices for dental organizations that are looking to take the right steps to improve their financial positioning in a challenging market. We talk about current industry trends as well as recommended financial strategies to consider as we head into 2021.  

In this episode we ask

 - 03:10   What are the three most important industry trends that you are tracking right now?

 - 10:08   Has the dental industry reached a ‘New Normal’ post COVID-19?

 - 11:49   What do you see in the industry when it comes to mergers & acquisitions?

 - 17:41   What trends should we expect to see in 2021?

 - 24:02   Given current trends, what financial strategies would you recommend going into the New Year?

Resources

 - CliftonLarsonAllen LLP – www.claconnect.com

This episode is sponsored by Dentrix Enterprise.

A conversation with Jessica Napiza, software training manager with Henry Schein One. Jessica returns to talk more about best practices in patient workflows, specifically in the area of patient clinical readiness.  

In this episode we ask

 - 02:18   What is clinical readiness for patients?

 - 10:20   When evaluating a treatment plan strategy, what might a practice overlook?

 - 15:01   What patient clinical readiness best practices should practices be doing now?

 - 18:50   How have you seen dental organizations benefit from improving their patient clinical readiness practices?

Resources

 - Listen to episode 6 of the Dental Deep Dive for a conversation with Jessica on Patient Financial Readiness.

This episode is sponsored by Dentrix Enterprise.

A discussion with Jamie Westfall, a certified trainer with Henry Schein One. Jamie offers insights into best practices for onboarding of new dental staff. She shares details on what practices can focus on now to help improve staff retention, job satisfaction and understanding of their role within the organization.

In this episode we ask

 - 01:46   What areas are most often overlooked when it comes to onboarding staff?

 - 05:55   What are the best ways to communicate the overall goals of the organization?

 - 12:53   What outcomes do practices see when they are doing onboarding the right way?

 - 18:48   What are the three areas where practices struggle the most with onboarding?

 - 23:27   What is one thing that practices can do today to improve their onboarding process?

This episode is sponsored by Dentrix Enterprise.

A discussion with Kim Larson and Bill Neumann of Group Dentistry Now, a leading source for DSO and group dental practice news. Kim and Bill share what they are seeing in the DSO industry, how the industry is evolving and what other types of dental organizations can learn from DSOs.

In this episode we ask

 - 04:14   Why has the DSO industry been so dynamic and quickly evolving?

 - 07:44   What trends do you see happening right now with group practices?

 - 10:58   What challenges are group practices facing right now?

 - 17:09   Where are you seeing DSOs have the most success today?

 - 20:42   What should organizations in other areas of dentistry be learning from DSOs?

Resources

 - Learn more from Kim and Bill at www.groupdentistrynow.com

 - Download the free eBook "Keys to a Successful Multiple Location Practice"

This episode is sponsored by Dentrix Enterprise.

A conversation with Gina Cancilla, RCM manager with The Smilist, a growing DSO operating in the New York and New Jersey areas. Gina shares her experiences of over 10 years of managing revenue cycle management for medical and dental organizations.

In this episode we ask

 - 03:46   How is the current climate affecting you as a DSO?

 - 05:27   What is the biggest RCM challenge the practice facing?

 - 09:20   What has been working with your RCM, and where are you seeing successes?

 - 10:37   What are three best practices that organizations should be doing to improve their RCM?

This episode is sponsored by Dentrix Enterprise.