Where does imaging sit in managing our risk? In our next episode of RiskBites, Dr Annalene Weston and Dr Kiran Keshwara from Dental Protection discuss the place of imaging in dentistry. Images, whether they are x-rays, photos or digital scans, make an important part of the patient records and should be considered to be a useful adjunct to our written records. Listen to find out more about this key topic in dentistry.

In the next episode of RiskBites; ’The view from the other side’ Dr Colm Harney shares insight into why some patients complain and claim, when something unexpected happens and why some patients do not.

Dr Annalene Weston and Dr Harney discuss the importance of being able to recognise and acknowledge our patient’s viewpoint. Highlighting the key role that patient experience, perception, rapport, and trust play in these situations, irrespective of the quality of treatment provided.

Did you know that all CaseMatters titles are genuine quotes from patient complaints that Dental Protection have assisted members with across the globe? The title of this CaseMatters podcast is “You have led me down a path that has cost me great expense” which involves a smile reconstruction package, a payment plan, and regrettably an unhappy patient and complaint. Many parties became involved in this matter, and everyone had an opinion. But is there such a thing as the right point of view, listen in to find out.

What's resilience? Is this something that you need to be thinking about right now? And what are the potential detrimental effects for you and your patients if you don't? Join Dr Annalene Weston as she discusses this and more with Dr Dan Pronk practising physician, previous Australia Special Air Services (SAS) doctor, and Co-Founder of the Resilience Shield. What lessons can the SAS teach us about dealing with stress, before during, and after the event - and how do you start building your own resilience shield tomorrow? tune in to find out!

As Dr Mike Rutherford moves to retirement, he shares some key learnings from his career in dentistry, and its many iterations with Dr Annalene Weston. Not only does this podcast explore the evolution of dentistry but also considers where a dental degree can take you and the challenges and opportunities this affords.

Join Dr Mike Rutherford, Dentolegal Consultant at Dental Protection, and dental expert Dr Greg Mahoney for an in-depth Q&A discussion about the pertinent topic Dental Sedation, its use and possible complications. Dr Greg Mahoney is a practising dentist with an academic interest in anxiolysis and sedation in the dental setting. In this podcast, titled ‘I Wanna Be Sedated’ Mike and Greg provide useful advice on how to manage risk and ensure safe practice for you and your patients.

Join Dr Mike Rutherford, Dentolegal Consultant at Dental Protection, and dental expert Dr Greg Mahoney for an in-depth Q&A discussion about the pertinent topic of Local Anaesthetic, its use and possible complications. Dr Greg Mahoney is a practising dentist with an academic interest in pain control and local anaesthetic. In this podcast, titled ‘Comfortably Numb – Local Anaesthetic and You’, Mike and Greg provide useful advice on how to manage risk and ensure safe practice for you and your patients.

Take a moment to cast your mind back to an occasion where you have felt invalidated or dismissed. Feeling understood or heard is a powerful experience and effective communication skills such as validating a person’s feelings or concerns can strengthen the therapeutic relationship and build trust with our patients. Find out more in the next episode of RiskBites ‘Dismissing the disgruntled’.

Our latest RiskBites podcast episode will roadmap the fundamental requirements of successful record keeping. The who, what, when, where, and why. Listen in as Dr Annalene Weston, Dentolegal Consultant and Mrs Kristin Trafford-Wiezel, Case Manager at Dental Protection explore this topic, offer valuable insight, and share a template for success in record keeping.

The next episode of RiskBites, is a case study example: Frogs into Princes – Techniques to Build Trust, which highlights the key elements required to build a positive dentist-patient relationship.

A classic study into health-care research shows that good communication between dentists and patients can lead to less post-operative pain, less medication and earlier recovery. Listen in to find out more.