More service designers should get involved in redesigning public services according to Sabine Junginger. We also talk about if we can make policy more effective if we look at it through a design lens. And finally, do you have a clear and concise what a service actually is? Because that's quite an important question if you consider yourself to be a service designer.

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EPISODE GUIDE

01:53 - First encounter with Service Design

04:54 - What if we are not clear about our concepts of service?

11:55 - How can we make sense of service design in the policy cycle?

25:24 - Why should we bother about the public sector?

32:21 - Big question: why are you watching this?

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LINKS FROM THE EPISODE

Design in Organizations Symposium ➜ https://go.servicedesignshow.com/d5_hb

Transforming Public Services by Design (book) ➜ https://go.servicedesignshow.com/evf3g

Sabine on LinkedIn ➜ https://go.servicedesignshow.com/djg4k

MORE EPISODES

Enjoyed the show? Take a look at some of the other episodes ➜ @servicedesignshow

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Every episode of the Service Design Show is also available as via the official YouTube channel.

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THE UNIVERSITY

Want to dig deeper into the topic we talk about on the show, check out the Service Design Show University.

https://go.servicedesignshow.com/university