ILN Coaching & Consulting's Chris McCarthy speaks with Nordic Chief Medical Officer Dr. Craig Joseph and Head of Thought Leadership Dr. Jerome Pagani. He discusses his pathway to healthcare innovation, how he was inspired by a Ted Koppel Nightline episode highlighting grocery carts, and how he began using the principles of human-centered design (even before any formal training) at Kaiser Permanente. This episode is the first of two with Chris McCarthy. Make sure to check back soon for the second half.

Show notes:

[00:00] Intros

[01:21] Chris McCarthy’s early background

[06:02] Pivoting to Kaiser Permanente

[11:22] The role of technology in population health management

[18:09] Human-centered design and how it’s a vast improvement over business process engineering

[21:27] Leveraging IDEO to incorporate human-centered design to solve complex problems

[28:13] The relationship between innovation and design

[31:59] Outros

For the full transcript, click here.