Nordic Chief Medical Officer Craig Joseph, MD, sits down with David Berger, MD, CEO of SUNY Downstate Medical Center. They talk about what it was like for Dr. Berger to take over a hospital swamped with COVID-19 in the summer of 2020, how he began to understand and change the clinical culture, and the path to becoming designated a high-reliability organization (HRO). They also discuss the timeline for incorporating artificial intelligence (AI) into health system operations, implementing decision support tools into clinical workflows, and the power of huddles in healthcare.

Show notes:

[00:00] Intros

[01:00] Dr. Berger’s background

[05:39] Taking over a hospital during the pandemic

[13:09] The path to becoming a high-reliability organization

[22:15] Implementing workplace culture change

[26:10] The power of daily huddles

[30:59] The path forward for AI in healthcare

[35:14] The complexity of running an academic medical center

[40:34] Dr. Berger’s favorite well-designed thing

[42:19] Outros

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