Nordic Chief Medical Officer Craig Joseph, MD, and Head of Thought Leadership Jerome Pagani, PhD, are joined by Deepti Pandita, MD, chief medical informatics officer and associate professor of medicine at UCI Health. They discuss her background as both an internist and clinical informaticist, and the principles of design that lead to successful implementations. Additionally, they talk about the importance of including the voice of the patient when making technological advancements, how to avoid decision paralysis, and how health equity and design go hand in hand.

Show Notes:

[00:00] Intros

[01:13] Dr. Pandita’s background

[07:27] The inherent challenges of EHR go-lives

[10:11] Design principles in implementations

[13:04] Balancing needs of different stakeholders

[15:55] Preventing health inequities in new designs

[19:55] Designing with patient populations in mind

[22:21] Best practices for soliciting patient feedback

[24:08] The value of simply walking around and observing

[25:36] Patient feedback at different stages of design

[27:33] Real-world applications of human-centered design

[28:51] Things that are so well designed they bring Dr. Pandita joy

For a full transcript, click here.