Nordic Chief Medical Officer Craig Joseph, MD, talks with Joel Klein, MD, senior vice president and chief information officer at the University of Maryland Medical Center. They talk about his unconventional path from being an emergency room physician to running the IT department, redesigning the EHR to maximize clinician satisfaction, and low-tech solutions to optimize hospital efficiency. They also talk about how his health system was impacted by the recent CrowdStrike outage, the value of doing rounds en masse, and what an experience gradient is and how it’s used in healthcare.

Show Notes:

[00:00] Intros

[01:08] Dr. Klein’s background

[06:25] Making clinical support tools fun

[13:18] Customizing your workspace within Epic

[15:27] Rounds en masse

[21:44] The two-bin inventory management system

[27:34] Experience gradients and what healthcare can learn from aviation

[35:36] Dr. Klein’s experience with the CrowdStrike outage

[41:10] Dr. Klein’s favorite well-designed things

[45:00] Outros

For more information, including a full transcript, click here.