KeyCare CEO Dr. Lyle Berkowitz speaks with Chief Medical Officer Dr. Craig Joseph and Head of Thought Leadership Dr. Jerome Pagani. Dr. Berkowitz shares his views on how healthcare can adopt an innovation mindset, what healthcare can learn from the gaming industry, ways in which human-centered design can help improve chronic care management, and why SAD and FAATT are the keys to saving the healthcare system.

Show notes:

[00:00] Intros

[05:25] How technological advancements can’t just be a replication of pen and paper

[07:41] Examples of user-centered design done well in healthcare

[11:45] How SAD and FAATT are the keys to saving healthcare

[13:17] Ways in which KeyCare is harnessing user-centered design

[17:29] Instilling an innovation mindset into healthcare

[21:34] Inflection navigator, inflection point, black holes, and fire drills

[25:06] Principles of human-centered design to successfully manage chronic diseases

[26:10] Dr. Berkowitz’s innovation safari and its effect on patients

[28:35] Northwestern’s innovation program

[32:45] Combatting diabetes with user-centered design techniques

[37:40] Well-designed products that bring Dr. Berkowitz joy

[39:18] Outro

For a full transcript of the episode, click here.