Memora Health Chief Commercial Officer Omar Nagji chats with Nordic Chief Medical Officer Dr. Craig Joseph and Head of Thought Leadership Dr. Jerome Pagani about how inclusive experiences can be designed, team-based care models and their impact on patient and clinician satisfaction, sustained patient engagement for short- and long-term success, and the secret sauce that’s needed to move the needle on healthcare’s biggest problems.

Show notes:

[00:00] Intros

[01:33] Omar’s background, including his time at Lyft

[07:45] How and why Omar made his way to Memora

[09:56] How patients interact with Memora

[10:50] Memora’s intentional design and how it improves the care delivery process

[13:56] Using social determinants of health to design workflows that lead to better care

[16:40] Designing for a team-based care approach

[19:30] How to get people engaged with their health and its value

[23:23] The inherent inequalities with using an app

[26:15] The secret sauce that achieves the scale that’s needed to move the needle on healthcare’s bigger problems

[29:09] Things that are so well designed they bring Omar joy

For the full transcript, click here.