On this week's episode, Lyndsey Cain (Director of Legal Operations at The New York Times) joined Alex Kelly to discuss the holistic approach she takes when undertaking change management initiatives, and the importance of building trust and fostering open communication with the in-house legal team when working in a legal operations role.

Lyndsey also shared insights from her own professional journey to the field of legal ops, and how much the industry has changed over the last 10 years.