CLOC Talk

Host: Louisa Toy

Guests: Colin Levy, Taimur Ghaznavi

AI is transforming the legal industry—but how can legal departments harness its potential while managing risk and building trust?

In this episode of CLOC Talk, host Louisa Toy sits down with Colin Levy, General Counsel at Malbek, and Taimur Ghaznavi, Head of Konexo at Eversheds Sutherland, to explore the evolving landscape of AI governance and what it takes to adopt AI responsibly in today’s legal environment.

From breaking down organizational silos and building adaptable governance frameworks to keeping humans in the loop, the conversation explores how legal teams can balance innovation with accountability. They also dive into critical considerations around data privacy, risk management, and client transparency.

Where should legal ops teams begin? Our guests share practical, actionable advice: start small, build an inventory of AI tools, and embrace progress over perfection.

Whether your organization is just beginning its AI journey or refining its governance strategy, this episode offers valuable insights to help you move forward with confidence, clarity, and control.

Host: Janessa Steele

Guests: Matt Duncan, Sheila Dusseau

This is an episode of CLOC Talk, a podcast for legal operations professionals, recorded live at CGI. The episode takes a global perspective on legal ops, featuring guests Matt Duncan (Head of Legal Ops at Transurban) and Anna Gloski (Executive Manager of Legal & Company Secretariat Operations at IAG), both based in Australia. The conversation explores how legal operations is evolving across different regions, with a particular focus on AI implementation as the top priority for the Australian legal ops community in 2026.

Episode 131- Navigating AI Governance

Recorded live from the CLOC Global Institute (CGI) in Chicago, this episode of CLOC Talk explores how one global legal team is turning AI ambition into real-world impact. Janessa Nelson sits down with Fabian Otto and Merve Tanner to uncover how they successfully launched an AI literacy program and governance framework that empowers legal professionals to confidently understand AI regulation while seamlessly integrating AI tools into their daily work. From practical use cases and proven change management strategies to bold predictions about agentic AI and the rise of connected legal operating systems, this forward-looking conversation is packed with actionable insights for legal leaders ready to accelerate AI adoption and shape the future of legal operations.

This CLOC Talk episode brings together three seasoned legal operations leaders, Jenn McCarron, Co-Founder & CEO of Contracts.ai, Mary Shen O’Carroll, CEO, LegalEng Consulting Group and host Mark Ross, Principal and Growth and Markets Leader at Deloitte for a candid conversation recorded on the floor of CGI 2026. They reflect on the unexpected “right place, right time” opportunities, bold career decisions, and pivotal moments that shaped their journeys in a profession that was still finding its identity. Through personal stories, they share the lessons, risks, and opportunities that shaped their careers in legal operations.

Tune in for a must-listen conversation for anyone navigating the evolving world of legal operations.

Recorded live from the bustling floor of CLOC Global Institute (CGI) 2026, this episode of CLOC Talk brings together three of legal operations' most respected voices—Jen McCarron, Mary Carroll, and host Mark Ross—for an honest, inspiring conversation about the evolution of the profession. They share the unexpected opportunities, bold career moves, and pivotal moments that shaped their journeys long before legal operations became the thriving discipline it is today. Packed with personal stories, hard-earned lessons, and practical advice for professionals at every stage of their careers, this episode offers an inside look at what it takes to lead, innovate, and thrive in one of the legal industry's fastest-growing fields.

Recorded live at the CLOC Global Institute (CGI) 2026, this episode of CLOC Talk features Mark Ross of Deloitte in conversation with Ari Kaplan, Founder of Ari Kaplan Advisors, for a timely discussion on the forces reshaping legal operations. Together, they unpack the latest trends in legal operations spending for 2026, explore how in-house legal teams and law firms are adapting to the rapid rise of generative AI and evolving pricing pressures, and share practical insights for navigating today's changing legal landscape. Ari also reveals the skills that will define the next generation of legal operations leaders—from relentless curiosity and strong business acumen to the ability to clearly demonstrate measurable ROI—making this a must-listen episode for anyone looking to stay ahead of what's next.

In this special CLOC Talk Live from CGI 2026 episode, host Jeremiah Kincannon sits down with Lucy Bassli, founder and CEO of InnoLaw Group and former in-house attorney at Microsoft and Snowflake, to discuss the top priorities for GCs in 2026, with a focus on AI adoption, governance, and the tension between mandating AI use and actually modeling it as a leader. The conversation covers practical strategies for legal ops teams to help GCs navigate AI implementation, change management, and the cultural shift required to treat AI less like a tool and more like a working resource.

Tune in for actionable insights on leading AI adoption, driving meaningful change, and preparing your legal team for what's next.

In this special CLOC Talk Live from CGI 2026 episode, leaders from Neota Logic and the CLOC Maturity Committee pull back the curtain on the highly anticipated CLOC Compass, a powerful new tool designed to help legal operations professionals measure, benchmark, and accelerate their maturity journey. Hear the story behind a vision that began as a simple spreadsheet and evolved into an interactive platform that delivers personalized insights, actionable roadmaps, and a new way for legal ops teams to demonstrate value and drive strategic growth. Whether you're a legal ops team of one or leading a mature global function, this conversation offers an exciting look at how data, benchmarking, and AI-powered insights are shaping the future of legal operations.

In this thought-provoking episode of CLOC Talk, Oyango Snell and Mark Dean explore the intersection of neuroscience, legal operations, and AI adoption. The conversation examines how lawyers are trained to seek certainty and minimize risk, why that mindset can create barriers to innovation, and how legal professionals can reframe experimentation as a path to growth and better outcomes. Listeners will gain practical insights into change management, technology adoption, professional responsibility, and the mindset shifts needed to thrive in an AI-enabled future.

Thank you to our sponsor, Discernis AI Native Discovery.

This episode of CLOC Talk Live from CGI 2026 features CLOC President & CEO Oyango Snell in conversation with Timo Karakashev, exploring the power of community, partnerships, and innovation in the legal industry. Together, they discuss how conferences like CGI create opportunities for connection, education, and business growth while expanding access to legal technology around the world. The conversation also examines the role of AI, the future of legal services, and why collaboration—not competition—is the key to building a stronger global legal ecosystem.