In today’s episode, Jenn is joined by Laura Dieudonne, fellow CLOC Board Member, and Legal Operations and Administration Director at Delta Airlines. We continue the CLOC Core conversation by diving into the nuances and importance of knowledge management systems (KM) within legal departments.

Laura shares her first-hand experience in establishing a centralized KM platform, starting with a successful pilot program run by the commercial transactions team. The platform helps store templates, responses to routine questions, and key documents, which improves efficiency and self-service access for the legal team.

They also discuss KM challenges such as resistance from seasoned professionals and maintaining up-to-date information. Laura shares her strategies for involving practice group leaders and incentivizing buy-in through incremental steps and executive endorsement.

Join us for this in-depth conversation as we discover the best KM strategies in the legal operations biz. Enjoy!

Thank you to our sponsor Sirion!!

Today we’re discussing Practice Operations in the latest episode of our CLOC CORE series. Jenn sits down with Kelli Brooks, a Senior Solutions Architect at Coinbase, and Kyle Kelly, founder and CEO of Zubu AI, and formerly an in-house litigation tech program manager at companies like Coinbase and Salesforce.

We go inside how to operationalize a legal practice area like litigation. We explore the critical balance between core and context work, the challenges of managing tech implementations, and the pivotal role of legal operations in optimizing workflows.

We'll also get into the strategic deployment of legal tech solutions and the importance of clearly defined roles and responsibilities within projects using RACI tools.

Join us for this fascinating conversation as we uncover strategies for managing legal practice operations, especially in the fast-paced tech industry. You won't want to miss it!

Special thanks to Sirion for sponsoring this episode!

Today Jenn welcomes Katrina Gowans, Director of Legal Operations & Senior Legal Counsel at IFM Investors, and Anna Golovsky, Executive Manager of Legal and Company Secretariat Operations at IAG … both of whom lead the CLOC Australia chapter. The three CLOC leaders sit down to discuss their point of view on the current state of legal operations Down Under. 

And if you are wondering why they have an audience, this conversation kicked off our live programming from the CLOC Talk stage at our 2024 Global Institute in Las Vegas. We chatted about all of the greatest hits of legal operations, like knowledge management, matter management, CLM, and the adoption of new technologies, and yes, we even touched on the prevailing topic, generative AI. 

I can’t wait to see these two powerhouses again next month when I travel to the CLOC APAC Summit, happening on August 20-21st in Sydney. See you there!!

Special thanks to Icertis for sponsoring this episode.

In this episode of CLOC Talk, Jenn sits down with the fabulous Carl Morrison, Chief of Staff at ModCounsel, and legal operations extraordinaire to discuss his experience implementing information governance (InfoGov) within corporate legal departments. 

Carl shares insightful anecdotes about the importance of preparation, communication, and collaboration within cross-functional teams to handle unforeseen obstacles effectively. 

As always with Carl, the conversation includes humorous and relatable moments and practical advice for legal operations professionals navigating complex InfoGov landscapes.

A very special thank you to our sponsor for this episode Sirion.

In today’s episode of CLOC Talk, Jenn sits down with the incredible Cassandra Worthy. Cassandra was our keynote at CGI 2024. Her message centered around change enthusiasm, a practice she developed to navigate change in corporate environments. Cassandra shares her experiences with resilience, emotional self-awareness, and the power of somatics in fostering a growth mindset. She also shares tools and techniques like performing emotional inventories, practicing nonjudgmental curiosity, promoting pro-rest resilience, and embracing low-risk failure. Aka… the activities of daily living of THE LEGAL OPS PROFESSIONAL

Learn how to become a Certified Change Enthusiast ™ and GET REGISTERED here.

In this bonus episode of CLOC Talk, Guest host and 2023 LIO winner Jen Mattson Associate Vice President of Legal Operations at Nationwide, takes the stage at CGI to speak with Tim Melchior, Sr. Legal Operations Analyst at Trane Technologies, and one of our 2024 LIO winners. 

For those of you who are new to our CLOC community, LIO or Legal Innovations in Operations is a recognition program for legal operations Innovators.

Each year we celebrate innovators in the global legal ecosystem to share the valuable contributions that they have made to the future of legal operations. 

If you are interested in learning more, check out the CLOC.org website!!! Enjoy this great conversation on the importance of keeping operations lean and mean, … the good kind of mean. Don’t actually be mean Legal Ops. Be kind. Experts say that’s key to change management.

Today, Host and CLOC President Jenn McCarron is joined by one of her favorite humans in legal ops Frances Pomposo. Frances has been a legal ops visionary at companies like Adobe, and Lyft and is currently the Vice President of Legal and Government Affairs Strategy and Operations at Splunk. She also serves on the CLOC board of directors as our treasurer.

In this episode, Frances and Jenn discuss one of their favorite things: the CLOC CORE- Organization Optimization and Health. 

The two CLOC board members explore the foundational pillars of building effective teams like:

• Starting with a clear vision, 
• the importance of career planning, 
• skill development, and 
• ensuring our team's job satisfaction. 

They also discuss how to manage constructive feedback, the necessity of community, and strategic approaches to hiring and team building tailored to different stages of a company’s growth. 

You don't want to miss all of the learnings in this action-packed episode!

Special Thanks to our sponsor for this episode Sirion.

Enjoy!

Welcome, to this special episode of CLOC Talk, recorded live from the main stage at CGI 2024 in Las Vegas. Host Jenn McCarron had an incredible panel discussion with our closing keynote speaker, Andrew Perlman, Dean of the Suffolk University School of Law, Wendy Butler Curtis, Chief Innovation Officer at Orrick, and Alison Silver, the Global Head of Strategic Operations at Zoom.

We dive into Legal Ops 3.0, or what Jenn is calling this new incarnation of legal operations roles, and how (and where)  they should impact the business.

We also discuss how technology is being integrated into legal practices and the critical role creativity and adaptability play in driving innovation.

Whether you're a seasoned professional or new to the world of legal ops, this conversation is sure to inspire a few forward-thinking strategies.

Enjoy!!

Today on CLOC Talk, Jenn is joined by Harvard Law School faculty member, Professor David Wilkins.

Professor Wilkins identifies the current period as pivotal for the legal profession, accelerated by the COVID-19 pandemic, technological innovations such as AI, and significant demographic shifts, in a world he describes as VUCA, volatile, uncertain, complex, and amorphous.

The two thought leaders also talk about the future of legal ops, where he sees a shift towards creating new value metrics and leveraging technology to address complex, adaptive challenges in an ever-evolving, volatile world.

A special thank you to the Harvard Law School Center on the Legal Profession and Jerry Ting, CEO at Evisort, who welcomed me as a speaker during their Executive Innovation Summit last month in Cambridge.

Enjoy!

Start your day with an audio guided meditation by Lisa Konie.