Steve Harmon went from doubter to champion in the legal ops world, and in this episode, he joins Jenn McCarron to reflect on a decade of transformation. From early skepticism to measurable success, Steve unpacks the key moments that shaped legal operations including hard lessons, hiring trends, and the influence of industry. They explore how the field grew from a scrappy group to a powerhouse and why mentorship and real results matter more than ever.

Thank you to our 2025 CLOC Global Institute CLOC Talk sponsor, DeepL.