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Dialed In
Dialed In episodes
- Former Chief Customer Officer of Salesforce, Mike Milburn | Building 52 Contact Centers in 52 Weeks
Mike Milburn, previous Chief Customer Officer of Salesforce, joins the Dialed In podcast to discuss his legendary career up to this point.
Mike joined Salesforce in 2008 when Salesforce was just a sales tool. He was part of the founding team of Salesforce Service Cloud and oversaw the first deployment ever. In one 52 week period, he traveled across the country implementing 52 contact centers.He tells stories of these times and gives his thoughts and recommendations for contact centers looking into AI & automation.46 min - Talkdesk Founder & CEO, Tiago Paiva | How Technology is Changing Contact Centers & Agents
Gadi Shamia is joined by Talkdesk founder, Tiago Paiva, to discuss how technology is changing contact centers and customer service agents. Hear how the industry has changed since Talkdesk was founded in 2011.
37 min
About Dialed In
From the publisher's feed
AI is changing the way billions of consumers experience their everyday products and services.
And tomorrow’s customer service blueprint is still being written.
Tune in to the Dialed In podcast, hosted by Gadi Shamia, for thought-provoking conversations with industry experts on the current, and future, state of CX.