We all come across them. People who either won't or can't change the ways they behave towards us. It might be outright hostility and boorishness, across the spectrum to those who appear to agree with us, only to go off and do their own thing.

Confronting them doesn't work (as if you dared), and ignoring their behaviour only serves to reinforce it. This episode will give you plenty of ideas on how to respond so that difficult behaviour no longer obstructs or troubles you. 

Using studio actors to demonstrate failed 'how-not-to' tactics followed by the successful 'how-to' scenarios, the two 30-minute episodes (part 2 next week) will empower you to take control in any situation where someone else's behaviour is getting you down. 

This episode explains how to deal with:

The Steamroller

The Guerilla

The Grouser

The Shadow.