Other people’s difficult behaviour can affect us in all sorts of ways. If we are fortunate, it will simply irritate us, but when it is extreme it can cause more serious problems.

This is the second and final part of the concise audio-version of my book of the same name. Using studio role-plays it shows you how to achieve more productive outcomes in a whole range of relationships. It will help you successfully settle those difficult interactions – at work or at home – that just won’t resolve themselves.

You'll also be given the opportunity to understand how to prepare yourself so that you are more effective more often in your relationships.

This episode covers:

The Complainer

The Silent Type

The Congenial

The Expert.