Community Fibre CIO Chris Williams joins the diginomica network podcast to explain how a clean-sheet approach to technology has taken the London full-fibre provider from 30,000 to over 430,000 customers in four years. Williams discusses why he chose modern, scalable vendors like Yext, Domo and AWS over legacy telco systems, and how AI is now embedded across self-service, procurement, development and customer call handling - including cutting a 120-hour security job down to two. He also reflects on his BT and EE heritage, the case for regional ISPs over national giants, and what's next for connectivity as customer demands keep growing.

Debbie Baldwin, Director of Product Management, Acumatica Manufacturing has seen manufacturing hit turning points before - but this one seems different. To understand AI's impact on manufacturing, we need to go deeper - into how global markets have changed, along with customer expectations and need for supply chain visibility. Before Baldwin built cloud ERP for manufacturing with Acumatica, she spent 15 years in manufacturing operations.  Baldwin joins diginomica host Jon Reed to make sense of the changes afoot.

Xero CTO and CPO Divya Jolly joins the diginomica network podcast to discuss why the agentic AI moment is set to mirror the cloud accounting revolution - elevating the profession rather than replacing it - and why human judgment remains the one thing no AI agent can replicate. With a career spanning YouTube and Okta, Jolly also reflects on the data, AI and security lessons she is now applying to one of the world's most global SaaS platforms, serving 4.9 million small businesses around the world. 

Every enterprise vendor is talking about AI agents — but without understanding how your business actually operates, the returns will fall short. In this episode, diginomica's Derek du Preez talks with Carsten Thoma, President of Celonis, about why operational context is the missing ingredient for enterprise AI. From freeing processes from vendor lock-in to the SaaS-pocalypse debate to a renegotiation of the social contract, Thoma makes the case for operational truth before automation.

Every enterprise vendor has an AI strategy - but Zoho's approach is different. During this two-in-one podcast, diginomica's Jon Reed talks with Ram Ramamoorthy is Director - AI Research at Zoho & ManageEngine. followed by Raju Vegesna, Zoho Chief Evangelist. From data sovereignty to delayering the stack, from data privacy to the dangers of outsourcing your "intelligence," Ramamoorthy and Vegesna take us inside Zoho's unique AI philosophy.

EBRD CIO Subhash Chandra Jose joins the diginomica network podcast to discuss leading a five-year technology modernisation at the European Bank for Reconstruction and Development — a bank that was never meant to last this long — and why geopolitical upheaval has made its mission more critical than ever.

Holland & Barrett CFO Vineta Bajaj joins the diginomica network podcast to discuss the wellness retailer's 2025 annual results - including £43.5 million invested in technology - and why building your own tech stack beats buying off the shelf.

Deb Ashton has been one of the constants at Certinia through more than two decades of change. In this podcast, she reflects on some of the lessons learned, the challenges for services businesses today, and being ready to seize opportunity.

Does AI make cloud ERP irrelevant - or deliver on its promise? And how to we line up AI innovations with customer needs, rather than sell them on tech for its own sake? In the lead up to Acumatica Summit 2026, Jon Reed had an open discussion with Acumatica's Ali Jani and Miten Mehta. But would Jani and Mehta share Jon's AI hype frustrations, or counter them? Listen in...

Mollie Brentnall, Director of IT for Crawford & Company UK, discusses how her background as a professional fencing coach shaped her approach to technology leadership, networking, and supporting diverse talent in the tech sector.