diginomica

Phil and Jason shoot the breeze on all things digital, XaaS etc while puncturing myths about blockchain, chatbots and other esoteric technologies too numerous to mention. 

It's been quite a while since I spoke with James Norwood, EVP episerver, a firm that has been quietly building a reputation as a CMS platform for building digital experiences. The company is doing well and is now under new ownership with growth as its mandate. In this conversation we talk omni-channel and personalization. 

Links from the digest:

You want AI with that? McDonald’s latest tech gambit gets highly personal

‘Streaming data, but screaming staff!’ – Ciena turns to Graph to solve customer issues

Adobe Summit 2019 analysis – CX hype is countered by Chegg’s digital turnaround story

Here's the links for today's stories - enjoy:

Censorship or fair play? European Parliament takes step closer to controversial copyright regime, but will Big Tech fight back?

 How Graph offered a Eureka! moment for a UK SMB

Open source is free – yeah, right! 

On today's show Oracle Cloud, Subscription Economics and Internet Regulation.  

Burgers, toothbrushes and flatpack furniture – Zuora CEO points to Subscription Economy transformation boom

 Regulation or hesitation – how to manage the internet? The story so far… 

Regulation or hesitation – how to manage the internet? Where we go next…

Why Sportable Scoreboards moved to cloud ERP, and what they’ve learned about change – Oracle MBX ’19.

After 2 days of intense sessions, Jon and Brian get into the issues that bother them about software-driven CX. Top of mind? Creepiness. 

Apologies to those who like to think we're regular. It's a taxing time at the moment but the upside is that you get a two-fer and a turkey. What's that turkey thing about? Here's the link. It's priceless. 

When I interviewed Alex Shootman, CEO Done Right I had some open questions, based on my review from the beginning of the year. This was my opportunity to get answers. There are useful insights and an update that will prove invaluable for people trying to discover what 'modern work' means and how leaders can make work a rewarding experience. 

Vinnie Mirchandani and I discuss the big themes that came out of his new book SAP Nation 3.0 (pre-order here.) There's plenty to enjoy and unpack in what I think is his best book of recent times. 

Derek's wondermissive includes Thinking about the social impact - a report on how the UK government is contemplating the inclusion of social metrics in deals. If this is an area you care about then you can provide your feedback here. 

the shocking state of Bank of England procurement in The Bank of England needs to modernise ASAP while we also have the UK Government gets tough on digital competition