Digital Hospitality

By Shawn P. Walchef

Digital Hospitality is an interview podcast series that explores the ways successful people have harnessed the power of the Internet and social media. The show is hosted by Cali BBQ Media Founder Shaw... more

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FAQs about Digital Hospitality:

How many episodes does Digital Hospitality have?

The podcast currently has 648 episodes available.

Digital Hospitality episodes:

February 26, 2025Why Every Business Needs YouTube
Shawn Walchef knows digital storytelling is the future. At the Google Restaurant Industry Influencers Summit, the Cali BBQ owner shared why every business must take YouTube seriously. For years, YouTube was just a content archive for Cali BBQ—until Shawn saw top creators prioritizing it. Now, short-form videos, long-form storytelling, and live content are driving real results. His philosophy? Be the show, not the commercial. YouTube offers longevity, discovery, and brand growth. As Shawn says, the best time to start was yesterday. The next best time? Now.

Interview Takeaways:
Be The Show, Not The Commercial – We love stories, we love to be educated, and the power of video is now providing that for us instantly with YouTube. It’s why it’s so critically important to provide information and entertainment for people. Even at an early age, kids understand when they are being sold something and not entertained.
Don’t Be Scared To Tell Your Story – In 2025, telling your story is more important than ever—it’s what connects people, businesses, and relationships. YouTube and video are essential tools for storytelling, and business owners, especially those in the restaurant industry, can’t afford to ignore them.
YouTube Is The Biggest TV Channel In The World – Don’t be scared to take the leap onto YouTube, As Shawn Walchef ends his speech at Google he reminds the group how important it is, as YouTube is now the biggest channel.
Episode Links:
Shawn Walchef on LinkedIn: https://www.linkedin.com/in/shawnpwalchef/

Google Restaurant Industry Influencers Summit - YouTube Live: https://www.youtube.com/watch?v=gfXM50PXOig

Cali BBQ Media: https://betheshow.media/

Sam The Cooking Guy: https://www.youtube.com/@samthecookingguy

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12min
February 25, 2025Rising Tides Live: The Importance Of Repairs
In this episode of Rising Tides Live, the conversation focuses on the often-overlooked but critical world of restaurant repairs and maintenance. Featured guest Daniel Estrada, co-founder and CEO of 86 Repairs, shares his insights on how proactive repair strategies, data-driven decision-making, and smart vendor management can transform the way restaurants handle equipment maintenance. Daniel joins host Shawn Walchef to explore the hidden costs of reactive repairs, the impact of maintenance on employee retention and guest experience, and the power of structured processes to reduce downtime and expenses. Together, they examine the challenges of repair management in the hospitality industry, leaving listeners with actionable takeaways to optimize operations and protect their bottom line.

Interview Takeaways:
Proactive Maintenance Saves Money and Time – Waiting until equipment fails leads to higher costs and operational disruptions. Daniel Estrada, co-founder and CEO of 86 Repairs, emphasizes the importance of proactive maintenance strategies that help restaurants avoid emergency repairs, reduce downtime, and extend the lifespan of critical equipment. By implementing structured repair processes, operators can minimize unexpected expenses and keep their businesses running smoothly.
Leveraging Data for Smarter Repairs – Many restaurant owners lack visibility into their repair and maintenance expenses, leading to inefficiencies and overspending. 86 Repairs collects and analyzes repair data to identify cost-saving opportunities, track equipment performance, and improve vendor management. By using data-driven insights, businesses can make informed decisions about repairs, replacements, and preventative maintenance, ultimately optimizing their operations.
Stronger Vendor Relationships Lead to Better Service – Finding reliable service providers is essential for efficient restaurant operations. Estrada highlights the value of maintaining strong vendor relationships by paying invoices on time, fostering mutual respect, and prioritizing quality over the lowest bid. Restaurants that treat their service partners well are more likely to receive faster response times, better pricing, and higher-quality repairs when they need them most.
Episode Links:
86 Repairs State of Repairs Report: https://www.86repairs.com/the-state-of-repairs-2025

Cali BBQ Media: https://content.calibbq.media/

Join Our Next Show: https://betheshow.media/rising-tides/

86 Repairs Online: https://www.86repairs.com/

86 Repairs Instagram: https://www.instagram.com/86repairs/

Daniel Estrada LinkedIn: https://www.linkedin.com/in/dcestrada/

Shawn Walchef LinkedIn: https://www.linkedin.com/in/shawnpwalchef/

About Our Sponsors
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DAVO automates every step of the sales tax process — from collecting to filing to paying...
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Marqii:

Marqii is designed to create unforgettable customer experiences...
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Where to find Cali BBQ Media
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1h 11min
February 24, 2025The Art of Hospitality in a Digital World: Melting Pot’s Secret to Success
For 50 years, Melting Pot has brought people together through interactive dining and warm hospitality. More than just a fondue restaurant, it’s a place where shared experiences create lasting memories. Behind the scenes, innovation ensures every visit feels effortless. Front Burner Brands, the company behind Melting Pot, drives this balance, blending technology with tradition to enhance service. Leaders like Randy Barnett (VP of Innovation), Ana Malmqvist (Chief Marketing Officer), and Kristen Whitlock (F&B Director) work together to streamline operations, personalize guest interactions, and create seamless experiences. Their commitment to hospitality and smart innovation ensures Melting Pot thrives for generations to come.

Interview Takeaways:
Data-Driven Guest Insights – In today’s digital era, harnessing integrated data is key to unlocking customer value. By merging insights from Toast, Randy Barnett, VP of Innovation, turns raw data into strategic decisions that boost guest engagement.
Using Toast to Enhance Hospitality – Seamless service starts with the right tools. Upgrading to a modern, digital-first POS has transformed operations, making transactions smoother and staff more efficient. Toast plays a key role in creating a consistent guest experience across all locations, allowing teams to focus on what truly matters—delivering exceptional hospitality.
50 Years of Memorable Hospitality – For half a century, Melting Pot has been more than just a restaurant—it’s been a place where guests create unforgettable moments. From anniversaries to first dates, its commitment to interactive dining and exceptional service has made it a beloved brand. Randy Barnett, VP of Innovation, emphasizes that staying relevant for 50 years requires both hospitality and innovation, ensuring every guest experience is as seamless as it is special.
Episode Links:
Melting Pot Online: https://www.meltingpot.com/

Melting Pot LinkedIn: https://www.linkedin.com/company/the-melting-pot-restaurants/

Ana Malmqvist on LinkedIn: https://www.linkedin.com/in/ana-malmqvist/

Randy Barnett on LinkedIn: https://www.linkedin.com/in/randy-barnett-1a948a9/

Kristen Whitlock on LinkedIn: https://www.linkedin.com/in/kristen-whitlock/

Toast Online: https://pos.toasttab.com/

Toast LinkedIn: https://www.linkedin.com/company/toast-inc/posts/?feedView=all

About Our Sponsors
DAVO:

DAVO automates every step of the sales tax process — from collecting to filing to paying...
Click here to learn more
Marqii:

Marqii is designed to create unforgettable customer experiences...
Click here to learn more
Where to find Cali BBQ Media
Visit our Website
Follow Restaurant Technology Substack
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Follow us on LinkedIn
Learn About our Media Services
...more
29min
February 20, 2025Rising Tides Live: Valentine’s Day Hospitality
In this session, we explore what Valentine’s Day means in the world of hospitality and how businesses can create truly memorable experiences beyond just the holiday rush. In this episode of Rising Tides Live, hosted by Shawn Walchef, the group shares stories of connection, customer service, and creative marketing strategies that make Valentine's Day special for both guests and businesses. The conversation moves beyond traditional expectations, focusing on the power of personal touch, community-driven hospitality, and the small gestures that leave a lasting impact—not just for one day, but for years to come.

Interview Takeaways:
Personal Touch Matters in Hospitality – Whether it’s a restaurant offering small Valentine’s bouquets, a hand-written note from a veteran, or a bartender making a customer feel at home, small gestures create memorable experiences.
Storytelling is a Marketing Superpower – People connect with stories more than promotions. The best hospitality brands and venues find ways to integrate personal narratives into their customer interactions.
Think Beyond Your Industry – Great hospitality isn’t just about food and service; it’s about community. Hair salons, local artists, and even unexpected partnerships can help restaurants and businesses build stronger local connections.
Episode Links:
Cali BBQ Media: https://content.calibbq.media/

Join Our Next Show: https://betheshow.media/rising-tides/

About Our Sponsors
DAVO:

DAVO automates every step of the sales tax process — from collecting to filing to paying...
Click here to learn more
Marqii:

Marqii is designed to create unforgettable customer experiences...
Click here to learn more
Where to find Cali BBQ Media
Visit our Website
Follow Restaurant Technology Substack
Follow us on Instagram
Follow us on LinkedIn
Learn About our Media Services
...more
52min
February 19, 2025Restaurant Evolution in 2025: Trends & the Strength of Support
At the Toast Panel, Shawn Walchef of Cali BBQ shared how technology, hospitality, and community shape the future of the industry. He emphasized the power of learning from others, the importance of balancing digital tools with real-world hospitality, and how events like these create connections that drive success. With 2025 bringing new challenges, Toast is helping restaurant owners streamline operations, grow revenue, and build stronger teams—all while fostering a supportive network of industry leaders who share their insights and solutions.

Interview Takeaways:
The Toast Team Cares – Shawn Walchef recognizes the value Toast brings to restaurants, actively listening to their needs and driving improvements from the ground up.
Shared Community Matters – The beauty of events like the Toast Puesto Panel is that they remind restaurant owners, that they’re not alone. They navigate the day-to-day alongside other great business owners and creators, sharing both successes and challenges.
Growing In 2025 – When we come together to share stories, everyone benefits. That’s exactly what Shawn Walchef hopes to see more of with Toast in 2025—more events like this one.
Episode Links:
Puesto Online: https://www.eatpuesto.com/

Episode BTS: https://drive.google.com/drive/folders/1jHig3vt69T2FiK91m3F-cUmunAMSAtmc

Toast Linkedin: https://www.linkedin.com/company/toast-inc/

Toast Online: https://pos.toasttab.com/

About Our Sponsors
DAVO:

DAVO automates every step of the sales tax process — from collecting to filing to paying...
Click here to learn more
Marqii:

Marqii is designed to create unforgettable customer experiences...
Click here to learn more
Where to find Cali BBQ Media
Visit our Website
Follow Restaurant Technology Substack
Follow us on Instagram
Follow us on LinkedIn
Learn About our Media Services
...more
27min
February 19, 2025Rising Tides Live: Going Viral
In this session, we discuss what it really means to go viral in today’s digital landscape and why it may not be the right goal for content creators, business owners, and entrepreneurs. In this episode of Rising Tides Live, hosted by Shawn Walchef, the group discusses smartphone storytelling, audience engagement, and the role of consistency in content success. The conversation challenges the traditional idea of virality, focusing instead on building long-term impact, leveraging data-driven strategies, and creating content that resonates with the right audience—not just the biggest one.

Interview Takeaways:
Consistency Beats Virality – Chasing viral success can be tempting, but real growth comes from consistently creating valuable content. Instead of aiming for one-hit wonders, focus on building credibility and engagement over time. A steady stream of quality content attracts the right audience and drives meaningful business opportunities.
Strong Hooks Drive Engagement – The best-performing content grabs attention within seconds. Starting with a compelling hook—whether it’s action, emotion, or curiosity—keeps audiences engaged. Effective storytelling, not just flashy content, ensures people stay, interact, and come back for more.
Repurpose & Repost for Maximum Reach – Content has a longer shelf life than most creators realize. Reposting underperforming content at a different time or repurposing it into new formats (short clips, text posts, or carousels) helps expand reach and engagement. One post isn’t enough—strategic repetition builds momentum.
Episode Links:
Cali BBQ Media: https://content.calibbq.media/

Join Our Next Show: https://betheshow.media/rising-tides/

About Our Sponsors
DAVO:

DAVO automates every step of the sales tax process — from collecting to filing to paying...
Click here to learn more
Marqii:

Marqii is designed to create unforgettable customer experiences...
Click here to learn more
Where to find Cali BBQ Media
Visit our Website
Follow Restaurant Technology Substack
Follow us on Instagram
Follow us on LinkedIn
Learn About our Media Services
...more
1h 14min
February 17, 2025Finn McKenty’s Advice for Creators: Show Up, Tell Stories, and Build Trust
Finn McKenty knows what it takes to create content that connects. From YouTube to LinkedIn, he’s built a career around storytelling, strategy, and consistency. In this article, McKenty shares his insights on why storytelling is the foundation of great content, how LinkedIn video builds relationships, and why showing up consistently is the key to success. He breaks down the biggest mistakes content creators make, offers practical advice for business owners, and explains why engagement matters more than viral success. If you’re looking for expert guidance on content creation, McKenty’s approach will help you stand out and grow your brand.

Interview Takeaways:
Why LinkedIn Short Videos Matter – Creating short videos might not always be just about the amount of views you get, but the intention that it brings in the long term. As Finn McKenty explains, it’s about the long game for being top of mind.
Building Relationships Through Content – Creating content isn’t just about chasing views—it’s about building relationships that can lead to bigger opportunities for you or your business. Genuine connections often have a lasting impact beyond the numbers.
Don’t Do This on YouTube – Having a presence on YouTube is crucial for your brand or business, but it’s just as important to do it the right way. As Finn McKenty explains, many people get it wrong.
Episode Links:
Finn McKenty On YouTube: https://www.youtube.com/@FinnMckentyPRMBA

Finn McKenty on Instagram: https://www.instagram.com/finnmckenty/?hl=en

Finn McKenty on LinkedIn: https://www.linkedin.com/in/finnmckenty/recent-activity/all/

About Our Sponsors
DAVO:

DAVO automates every step of the sales tax process — from collecting to filing to paying...
Click here to learn more
Marqii:

Marqii is designed to create unforgettable customer experiences...
Click here to learn more
Where to find Cali BBQ Media
Visit our Website
Follow Restaurant Technology Substack
Follow us on Instagram
Follow us on LinkedIn
Learn About our Media Services
...more
27min
February 13, 2025Rising Tides Live: Digital Tipping With Brian Hassan and Justin Roberts of Kickfin
In this episode of Rising Tides Live, the conversation explores the evolving landscape of digital tipping and its impact on the restaurant and hospitality industry, featuring insights from Brian Hassan and Justin Roberts of Kickfin. Brian and Justin join host Shawn Walchef to discuss how digital gratuity solutions are transforming tip management, improving transparency, and streamlining operations for businesses. From the rise of ‘tipflation’ and consumer tipping trends to the benefits of instant payouts for employees, the episode unpacks key insights on the future of tipping. Together, they dive into industry shifts, the role of technology in financial transactions, and how restaurants can adapt to meet both employee and customer expectations in a digitally connected world. The Rising Tides community actively joined the discussion, sharing insights and asking questions about tipping culture, employee wages, and the broader impact of digital payment solutions.

Interview Takeaways:
The State of Digital Tipping & Tipflation Trends – Tipping remains steady at 19%, with full-service restaurants averaging 20% and quick-service at 15%. States with strong tip credit systems, like Delaware and West Virginia, see higher tips (22%), while states without them, like California, report lower averages. Tipflation—where tipping prompts are everywhere—is causing consumer fatigue, but POS companies continue to push them for higher transaction fees.
How Kickfin is Changing the Game – Despite digital advancements, 90% of restaurants still use cash for tips. Kickfin eliminates this by automating gratuity payouts, instantly transferring earnings to employees’ bank accounts. This boosts transparency, efficiency, and financial security, especially for workers relying on tips for rent, bills, and daily expenses.
The Future of Tipping and Hospitality Management – Tip transparency is now a coaching tool, helping managers track trends, optimize upselling, and improve service. In quick-service restaurants, tipping happens before service, creating challenges in maintaining hospitality. Beyond restaurants, digital tipping is expanding into hotels, salons, and tour groups, showing the industry’s evolution.
Episode Links:
Kickfin Online: https://kickfin.com/

Kickfin LinkedIn: https://www.linkedin.com/company/kickfin/

Kickfin YouTube: https://www.youtube.com/@kickfin2618

Kickfin Instagram: https://www.instagram.com/kickfin/

Kickfin Facebook: https://www.facebook.com/kickfin/

Brian Hassan Linkedin: https://www.linkedin.com/in/brianhassan/

Justin Roberts LinkedIn: https://www.linkedin.com/in/mrjustinroberts/

About Our Sponsors
DAVO:

DAVO automates every step of the sales tax process — from collecting to filing to paying...
Click here to learn more
Marqii:

Marqii is designed to create unforgettable customer experiences...
Click here to learn more
Where to find Cali BBQ Media
Visit our Website
Follow Restaurant Technology Substack
Follow us on Instagram
Follow us on LinkedIn
Learn About our Media Services
...more
1h 14min
February 12, 2025How to Produce Content in 2025
Shawn Walchef steps into the guest seat for the very first episode of The Pineapple Perspective with Troy Hooper. As the CEO of Hot Palette America, Troy has spent years leading and innovating in the restaurant industry. Now, he’s amplifying hospitality voices with his new podcast. And who better to kick things off than Shawn, a longtime champion of storytelling, digital media, and the evolution of hospitality?

Interview Takeaways:
Hospitality Is About People –Hospitality is more than service, it’s human connection. Shawn Walchef believes customer service sets the bar too low, calling true hospitality “kindness to strangers.” It’s not about transactions but building lasting relationships.
Start With Storytelling – Motivation fades, but inspiration drives real action. Shawn Walchef believes industry events often miss the mark—drowning in scripted presentations instead of real stories that spark change. People don’t need another slide deck; they need to be activated.
Always Ask Questions – Curiosity is a lifelong trait of great leaders. Shawn Walchef’s grandfather embodied this, always pushing him to sit up front, ask questions, and seek knowledge. It wasn’t about status—it was about never stopping the pursuit of learning.
Episode Links:
The Pineapple Perspective on YouTube: https://www.youtube.com/@ThePineapplePerspective/featured

The Pineapple Perspective on Apple Podcasts: https://podcasts.apple.com/us/podcast/the-pineapple-perspective/id1745553227

The Pineapple Perspective on Spotify: https://open.spotify.com/show/7balQ040tpMl6yHA6XTEk9

Hot Palette America: https://www.linkedin.com/company/hot-palette-america/

Shawn Walchef on LinkedIn: https://www.linkedin.com/in/shawnpwalchef/

Shawn Walchef on Instagram: https://www.instagram.com/shawnpwalchef/?hl=en

Shawn Walchef on Facebook: https://www.facebook.com/shawn.p.walchef/

Shawn Walchef on X:https://x.com/shawnpwalchef

Cali BBQ Media: https://calibbq.media/

Rising Tides Live: https://betheshow.media/rising-tides/

Troy Hooper on LinkedIn: https://www.linkedin.com/in/jtroyhooper/

Troy Hooper on Instagram: https://www.instagram.com/apineappleperspective/

About Our Sponsors
DAVO:

DAVO automates every step of the sales tax process — from collecting to filing to paying...
Click here to learn more
Marqii:

Marqii is designed to create unforgettable customer experiences...
Click here to learn more
Where to find Cali BBQ Media
Visit our Website
Follow Restaurant Technology Substack
Follow us on Instagram
Follow us on LinkedIn
Learn About our Media Services
...more
51min
February 12, 2025Rising Tides Live: Super Bowl Hospitality
In this episode of Rising Tides Live, the conversation centers on the Super Bowl’s impact on hospitality and business. Host Shawn Walchef is joined by industry leaders, entrepreneurs, and restaurant professionals to explore how the biggest event in sports drives opportunities for storytelling, community engagement, and brand growth. They discuss the evolution of Radio Row, the power of new media in shaping hospitality narratives, and the lessons businesses can take from the NFL’s approach to marketing and fan experience. With insights from firsthand experiences at past Super Bowls, the discussion offers valuable takeaways on leveraging major cultural events to elevate a brand’s presence and build lasting customer connections.

Interview Takeaways:
The Power of Major Events in Business Growth – The Super Bowl is more than just a game; it’s a masterclass in marketing, media engagement, and customer experience. Businesses, especially in hospitality, can learn from the NFL’s storytelling approach and apply similar strategies to their own brand positioning and promotions.
Radio Row’s Evolution into New Media Row – The traditional Radio Row at the Super Bowl has transformed, with podcasts, live-streaming, and social media content now dominating the scene. This shift highlights the growing importance of digital platforms in connecting with audiences and amplifying brand visibility.
Authenticity and Community-Driven Storytelling – Engaging an audience isn’t about polished advertisements but about real, authentic stories. Whether you’re a restaurant owner, consultant, or media professional, creating content that showcases your journey, challenges, and wins builds trust and attracts the right community.
Episode Links:
Cali BBQ Media: https://content.calibbq.media/

Join Our Next Show: https://betheshow.media/rising-tides/

About Our Sponsors
DAVO:

DAVO automates every step of the sales tax process — from collecting to filing to paying...
Click here to learn more
Marqii:

Marqii is designed to create unforgettable customer experiences...
Click here to learn more
Where to find Cali BBQ Media
Visit our Website
Follow Restaurant Technology Substack
Follow us on Instagram
Follow us on LinkedIn
Learn About our Media Services
...more
1h 14min

FAQs about Digital Hospitality:

How many episodes does Digital Hospitality have?

The podcast currently has 648 episodes available.