Digital trends in Utilities & Telecom: Our Research, Your Inspiration!

Who prefers an online experience when buying mobile services?  Who chooses to visit an operator shop? The preference for different approaches has shifted dramatically over the past decade, driven by changing demographics, enhanced digital buying experiences, and evolving consumer motivations.

But while the digital landscape has evolved drastically, many telcos remain stubbornly anchored in the past, crafting offers and services that cater predominantly to Baby Boomers. This conservative approach leaves a gaping disconnect between what modern consumers expect, and what is available to them. We are three generations beyond Boomers, and it’s high time telcos truly cater to the needs of Millennials, Gen Z, and even Gen Alpha. Transforming the business model to meet the changing customer needs and making some bold choices is not an option anymore, it’s a necessity.

In September 2022, Apple launched the “eSIM-only” iPhone 14 to the U.S. market. With that the eSIM market changed forever. As with every groundbreaking Apple product launch, other manufacturers soon followed. The same way the first iPhone created a smartphone gold rush, eSIM will soon be the standard, no longer the exception. And mobile operators will have no choice but to adapt...

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Who prefers an online experience? Who chooses to visit an operator shop? The profile of who prefers which approach has shifted significantly over the past decade as demographics shifted, the digital online buying experience improved, and consumer motivations changed.

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The subscription model for e-commerce boomed during the Covid-19 pandemic when nearly every business that had significant growth was focused on digital service offerings.

This included companies like Amazon, Dollar Shave Club, Netflix, and Hello Fresh, whose business models depend on capturing recurring and predictable revenues from its customers.  The subscription model has made much of that possible.

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With the European Commission’s smart meter rollout target date now three years passed, triPica takes a look at which countries have achieved 80% coverage, and which are still playing catch-up.

Don't miss out on triPica's disruptive ERP platform, designed to transform the energy market and put the power back in your hands. Unleash the potential of smart energy choices and unlock a world of savings.

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As customer demand for energy evolves, an increasing number of companies are using emerging technologies to further decentralise the way energy is generated and distributed.

Don't miss out on triPica's disruptive ERP platform, designed to transform the energy market and put the power back in your hands. Unleash the potential of smart energy choices and unlock a world of savings.

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As energy prices rise across Europe, more consumers are seeking ways to reduce their energy costs and make smarter energy choices. In this informative article, we explore how energy suppliers can support their customers in using energy more economically. From adopting a customer-centric focus to encouraging energy efficiency and leveraging digital tools, there are various strategies to empower consumers and improve their energy consumption.

Don't miss out on triPica's disruptive ERP platform, designed to transform the energy market and put the power back in your hands. Unleash the potential of smart energy choices and unlock a world of savings.

Listen and learn more now!