In this year’s first episode of Digital Workplace Impact, host Nancy Goebel takes a look at the top podcasts from the 2023 series and offers you a résumé of those that proved most popular with listeners. 

As a baker’s half dozen, this collection is a highlights reel of delights. Each podcast presents the opportunity to learn more not only about recent industry insights and developments, but also about key players and change-makers. 

Topics covered last year were wide and varied: from DWG's own predictions for the industry to living examples of digital transformation; from a people-first approach to AI through to impact stories from DWG’s awards programme, leading research, and more. 

All had common threads – lively conversation, thought-provoking ideas and insightful questioning – along with helpful advice for digital workplace leaders and practitioners everywhere. 

So, to get closer to ideas and developments that helped to shape the digital workplace last year, take a listen to Nancy’s ‘baker’s half dozen’ collection of the top Digital Workplace Impact podcasts from 2023. 

(Show notes, links and transcript for this episode.) 

Episode 114: DWG’s 2023 predictions for the digital workplace 

Episode 117: Domino’s delivers a culture and communications rockstar 

Episode 122: Unlocking the power of generative AI, like ChatGPT, in the workplace 

Episode 116: Back to the future with enterprise social 

Episode 119: Prioritizing digital accessibility to create workplaces that thrive 

Episode 128: A Microsoft MVP’s blueprint for Copilot readiness 

Episode 126: The importance of building Unilever’s culture in a hybrid world 

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John Rossman, a thought leader on digital and innovation strategies, and author of the best-selling book The Amazon Way, joins host Nancy Goebel for the latest episode of Digital Workplace Impact. 

Known for his deep insights into Amazon's unique leadership principles and tactics, John has translated these into actionable steps to help businesses accelerate their own digital transformations. 

In this fascinating conversation, the pair delve into digital transformation the Amazon way. They explore how Amazon's leadership principles, customer obsession and innovative culture have contributed to the company’s huge success. 

Looking forwards, Nancy and John also take a look at generative AI as the next big disruptor for digital transformation; at how this could impact the employee experience, the nature of work and the possibilities of creating the best possible AI-infused versions of businesses. 

Lessons for leaders, revealing principles and the benefits of being an active sceptic all come under review. So, for an insightful conversation with John Rossman, take a listen and dive into the Amazon way of digital transformation today. 

Guest speaker: John Rossman, author and Founder of Rossman Partners 

(Show notes, links and transcript for this episode.) 

The Amazon Way

Big Bet Leadership 

Leader and innovation keynote speaker

Rossman Partners

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A power-house duo join host and DWG’s CEO Nancy Goebel for the latest Digital Workplace Impact podcast. This episode offers an absorbing discussion about the winners, big trends and key insights from DWG’s 2023 Digital Workplace of the Year Awards.  

The guests are Elizabeth Marsh, DWG Director of Research, who manages DWG’s awards programme, and Susan Quain, Digital Employee Experience Director at Fidelity International and three-year veteran of the awards’ judging panel. 

During their conversation, a wide range of themes are explored, including: what made the class of 2023 award winners stand out; what some of the winners are doing right now to exploit the use of generative AI; and how the winners demonstrated innovative and creative approaches in their digital workplace programmes. 

They offer advice for digital workplace teams and even put out a call to action for levelling up in the industry in a cost-sensitive environment. Plus, there are some top tips for those with ambitions around applying for the 2024 awards. 

So, for a great conversation which will help keep your finger firmly on the pulse of current digital workplace practices, listen today. 

Show notes, links and transcript for this episode:

Digital Workplace Group announces 2023 Digital Workplace of the Year winners 

How to demonstrate digital workplace impact 

Guest speakers:  

Elizabeth Marsh, DWG Director of Research and Programme Manager for the awards  

Susan Quain, Digital Employee Experience Director at Fidelity International  

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Have you ever considered the emotional journeys your employees take as they navigate the digital workplace, and the impact that these might have? 

In this podcast, host Nancy Goebel is joined by Lucy Selby, Senior Technical Consultant at Fidelity International. As a rising leader and a niche expert in the digital employee experience arena, Lucy explains more about emotional journeys and where they fit into the employee experience within a digital workplace context. 

Is it possible to map, track and measure the success of emotional journeys? And can understanding this data really turbocharge rates of change? The pair discuss how translating emotional journeys can help optimize digital workplace experiences, and how, by doing so, this approach can benefit employees and organizations at large.  

In a world that would otherwise be driven by opinion, listen now for fresh insight on the emerging area of emotional journeys, data and metrics.   

(Show notes, links and transcript for this episode.) 

Lucy Selby, Senior Technical Consultant at Fidelity International 

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As a Microsoft MVP, Darrell Webster offers knowledge and experience in a way that bridges IT ‘know how’ with a clear understanding of user adoption and needs. In his words, the subject matter becomes his method to connect with people and to learn together with them. 

In this episode, Digital Workplace Impact host Nancy Goebel chats with the New Zealand-based modern work mentor and podcaster. They share insights and reflections on generative AI and specifically on Microsoft Copilot. 

Darrell talks through the necessity of understanding this new technology, what it could reveal and the value it could uncover, but also the need to prepare well and create community around its introduction. He takes listeners through his own mini-blueprint for readiness as Copilot advances into the workplace– including the idea of piloting Copilot itself.  

Generative AI has the potential to spark a whole new level of natural curiosity and stronger collaboration, but might it also surface information that perhaps we shouldn't always see? Darrell shares helpful watchouts to consider, along with encouragement to explore what’s ahead. 

If you have more questions than answers about generative AI, then listen today and find out more about preparing for Copilot in the digital workplace. 

(Show notes, links and transcript for this episode.) 

Guest speakers:  

Darrell Webster,

Microsoft MVP and modern work mentor  

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As the long summer days transition to autumn, catch up on the midsummer magic of DWG’s most recent Member Meeting and Technology Lab. 

In this latest episode of Digital Workplace Impact, host and DWG Chief Executive, Nancy Goebel, reconnects with Ed Taylor, DWG’s Chief Growth Officer, and author and consultant, Nicole Carter, Co-Head of DWG’s Technology Provider Programme. 

In a conversation much like a highlights reel, the trio brings you powerful insights from this recent London event. And, just as “the course of true love never did run smooth”, they also discuss the most pressing challenges facing today’s digital workplace practitioners along with some of the opportunities these present.  

Member Meetings have closed doors, but Nancy, Ed and Nicole have the key. So, for more on shared ambitions for the future, trending topics and the power of the special connections created at DWG member events, listen now. 

(Show notes, links and transcript for this episode.) 

Guest speakers:  

Ed Taylor, Chief Growth Officer 

Nicole Carter, Co-Head of DWG’s Technology Provider Programme, author and consultant 

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Can technology empower and amplify the impact that humans can produce in the hybrid workplace? 

Since pre-pandemic times, global giant Unilever has made the best of technology solutions to create a culture centred in collaboration, creativity and connection. 

In this Digital Workplace Impact podcast, host Nancy Goebel is joined by Alessandro Ventura, Global Vice-President Technology Transformation at Unilever. They discuss his passions, priorities and focus on delivering business impact by bringing out humanity and happiness in the hybrid workplace. 

This engaging conversation takes place just as Alessandro’s appointment to his current role was announced. He shares his insights and reflections on his career to date, along with advice for others on how to be an empathetic and people-focused leader at work. 

For some fascinating insights and a glimpse into Alessandro’s forward-thinking approach to hybrid working, take a listen today. 

(Show notes, links and transcript for this episode.) 

Alessandro Ventura, Global Vice-President Technology Transformation at Unilever

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Spring 2023 saw DWG’s in-person member event take place at The Coca-Cola Company’s headquarters in Atlanta. Members often talk about DWG’s meetings as a barometer for the digital workplace industry: a chance to temperature-check change and share and capture new ideas. 

In this Digital Workplace Impact podcast, Edward Taylor, DWG’s Chief Growth Officer, and Angela Huffman Edwards, Co-Head of DWG’s Technology Provider Programme, chat with host Nancy Goebel about the most prominent themes of the meeting. 

At such member events, DWG facilitates assembled practitioners to uncover the latest challenges and best practices. Atlanta’s agenda also included a DWG Technology Lab, where technology providers share new solutions and ideas in comfortable conversations. 

Hot topics from the two days included channel fatigue post-COVID, personalization of complex services, the desire to connect disparate technologies, and more. It was also clear that today’s digital practitioners are in a period of active experimentation, while still balancing the needs of existing digital headquarters. 

To find out more about this energizing meeting and how you can get involved in the future, listen to Nancy, Ed and Angie covering takeaways, trends and the timeline for upcoming DWG events. 

Guest speakers:  

Edward Taylor, Chief Growth Officer at DWG 

Angela Huffman Edwards, Co-Head, DWG Technology Provider Programme 

Show notes, links and transcript for this episode:

• Apply for a guest place at an upcoming DWG Member Meeting
• DWG events calendar for DWG members
• Resources from DWG member meetings
• About the Digital Workplace Group Technology Provider Programme
• Angela Huffman Edwards
• Ed Taylor

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Christy Punch is a unique voice and recognized expert within the digital workplace industry. This year she reprises her role as a judge for DWG’s Digital Workplace of the Year Award.

Christy, Senior Product Mgr. Engineering Experience, at Liberty Mutual Insurance S, joins long-time friend and host, DWG’s CEO Nancy Goebel, for the latest episode from the Digital Workplace Impact studio. Together, they talk about why Christy is excited to take on the role of judge, her focus oninnovation and the employee experience, and the key ingredients of her successful career to date.

At global insurance specialist Liberty Mutual, Christy leads large-scale, complex digital transformation efforts. She is also recognized as one of Constellation Research’s Top 100 Leaders Transforming Employee and Customer Experience. During the discussion, Christy’s passion for ‘moving the needle’ for the businesses she works for shines through.

To hear more, and to enjoy a vibrant conversation that covers Christy’s career journey from early digital native to her role today, join us and listen to this podcast.

(Show notes, links and transcript for this episode.)

Guest speakers: 

Christy Punch, Senior Product Mgr. Engineering Experience, Liberty Mutual Insurance

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What happens when organizations don’t address digital ethics effectively? And how much is possible when they do?

DWG’s Director of Knowledge, Shimrit Janes, joins host Nancy Goebel in the Digital Workplace Impact studio for their final conversation on inclusivity in the digital workplace. Shimrit is the author of DWG’s recent thought-provoking three-part research series, which includes The inclusive digital workplace: 2. Forging digital ethics.

The conversation uncovers the nature of ethics and how a dedicated digital strain is now emerging –  one that’s being tested even further with the emergence of generative AI. With real-life examples from Oxfam and Comcast, the two bring to life how new ways of working can be nurtured in the digital workplace, with approaches and pace to benefit both employees and organizations.

In the ever-evolving digital workplace, there’s a point at which what’s possible with technology, what’s appropriate from a legal perspective and what’s preferable to a practitioner will intersect or conflict. It’s here that ethics and trust come into play.

Shimrit proposes that widening our conversations on choices, impacts and comfort levels can open up new opportunities, and assist those exploring emergent technologies in ways that are healthy.

So, for great insights along with practical and aspirational advice for moving at ‘the speed of trust’, take a listen today.

(Show notes, links and transcript for this episode.)

Shimrit Janes, Director of Knowledge for DWG

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