AI and Generative AI have huge potential to help businesses improve the entire customer lifecycle. I'm joined by AI, CRM and process automation expert Jeff Nicholson for a wide ranging discussion on AI and generative AI in sales, marketing and customer service and how the application of these technologies can enhance the customer journey. 

When it comes to AI it starts with the data. On this week's episode of Disambiguation we take a look at automation and AI for data management with Gaurav Pathak, Vice President of Product Management for AI Initiatives and Metadata at Informatica. Our discussion includes Informatica's offerings Claire and ClaireGPT, the role of automation and AI in democratizing data for end users, and virtual data assistants for data teams and business users.

AI regulation is a hot topic and with the Biden Administration's AI Executive Order "Safe, Secure and Trustworthy AI" the US is joining the European Union and other governments in setting out a regulatory framework. In this bonus edition of Disambiguation I take a look at the provisions in the order and the areas of AI that it will impact.

In this week's Disambiguation Podcast we discuss AI governance, compliance and regulation with Jacob Beswick, Director of AI Governance Solutions at Dataiku. Compliance and governance is a critical topic for any company using or planning to use generative AI solutions, and is particularly important for businesses in highly regulated industries. In addition regulatory bodies around the world are taking a look at potential regulations related to generative AI use in business so getting ahead of these with intentionality in building compliance strategies is prudent for business leaders.  

This week's Disambiguation Podcast episode is another special edition, this time from Orlando, FL at Deltek ProjectCon 2023. I'm joined by Warren Linscott, Chief Product Officer at Deltek to talk about AI and generative AI for project based businesses. We talk through a number of use cases in managing and operating a project based business ranging from virtual assistants to automation in the context of Deltek's new AI enabled product offerings.

In this week's episode we take a look at applying generative AI to create content in a team environment. I'm joined by Shawn Olds, co-CEO and co-founder of Boodle.ai. We discuss a wide range of topics around making generative AI more available and useful for business teams through applications that are built to empower teamwork, and are much easier to learn and use. 

Check out Boodle.AI: https://boodle.ai/

This week we're in London, UK for SugarCRM's Connected 2023 customer event and analyst summit. SugarCRM has incorporated several new features and innovations into its CRM platform related to generative AI. In this episode we talk to SugarCRM SVP of Global Product Marketing Volker Hildebrand and Chief Product Officer Zac Sprackett about their approach to AI and the new capabilities that are currently in private beta. We also look at the underlying real time customer data platform and how that supports the many AI use cases in the product suite. 

In this episode we talk to Vanessa Thompson, VP of Product Marketing at Twilio about the impact of generative AI on customer experience. Customer experience is being transformed by the emergence of creative new applications for generative AI. Join us as we explore how leading companies are leveraging the power of next-gen AI to reimagine customer engagement. From intuitive chatbots to hyper-personalized recommendations - generative AI has the potential to automate, enhance and transform CX. We’ll discuss real-world examples of companies using these cutting-edge technologies to drive loyalty, boost satisfaction, and create delightful customer experiences.

In this week's episode I'm joined by Nicole France, Director of Content Marketing and evangelist at Contentful for a discussion on the impact of generative AI on content marketing. Nicole shares her insights on the best ways to integrate generative AI tools into a content strategy and successfully use those tools to increase the productivity of the team and the effectiveness of the content. 

In this week's special episode we look at the Salesforce Dreamforce 2023 conference, provide an overview of the major announcements and talk with three guests about Salesforce's AI offerings. I'm joined by Rob Katz, VP of Product - Responsible AI and Tech; Avanthika Ramesh, Director, Product - Salesforce AI; and Bobby Brill, Sr Director, Product - Salesforce Einstein Discovery.
If you want to view the slides from the keynote that I reference in the podcast, use this link.