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Title: Second Shift
Subtitle: The Inside Story of the Keep GM Movement
Author: David Hollister, Ray Tadgerson, David Closs, G. Tomas M. Hult
Narrator: John Alexander Brancy
Format: Unabridged
Length: 8 hrs and 23 mins
Language: English
Release date: 10-11-16
Publisher: McGraw-Hill Education
Genres: Business, Commerce & Economy
Publisher's Summary:
The dynamic, collaborative management model that saved a US manufacturing city.
When car-making giant General Motors decided to close its plant in Lansing, Michigan, in 1996, one person - the city's newly elected mayor - stood up and said no. Initially it was the cry of a man in the wilderness. Not once in its century-long history had GM reversed a decision to close a plant. But Mayor David Hollister quietly went to work building the Lansing Works! Keep GM! movement and succeeded in defying all the odds. Lansing remains GM's Oldsmobile headquarters.
Hollister's collaborative problem-solving approach - the Second Shift model - succeeded in bringing together state and regional politicians, economic developers, private-sector firms, labor unions, educators, and residents of the region. Powerful, persuasive, and well organized, this coalition implemented a strategic six-dimensional framework to achieve the seemingly impossible:
The Lansing Works! Keep GM! movement was a victory of people over bureaucracy, of a can-do attitude over cynicism - a story rarely told in today's complex and often dehumanizing technological world of large business and out-of-control government. And the best part was that in the end, both sides came away winners. It's proof positive that when the public and private sectors work together as equal partners, amazing things can happen.
One of the great business sagas of modern times, Second Shift provides a proven, practical design for problem solving that anyone can apply in any business, large or small.
Members Reviews:
Dullish narrative but inspiring story
In 1996, two years into his first term, Mayor David Hollister of Lansing, Mich. was confronted with the sobering news that General Motors planned to close its area plant and move. In the late nineties, GM was responsible for 7,000 direct jobs, 20,000 jobs with community ties, and 50,000 statewide jobs in commerce, so calling this a potential catastrophe would not be exaggerating. However, Hollister refused to be daunted and reached out to other business leaders, including Edward Donovan, Municipal Government for GM. Together they would come up with, then implement a six-step strategic framework to find a way to keep GM. Successfully implementing this process meant coordinating and working with a number of groups, each with its own agenda, including business, labor, local and state government, citizens and community organizations. As it turned out - and is detailed in this book, the campaign was a stunning success: General Motors ultimately wound up building multiple state of the art manufacturing plants in Michigan. The "Second Shift" is the story of how this came about.
The Six Steps.
1. Identifying challenges
2. Partnering: i.e. building strong relationships between different groups (and political party lines)
3. Building: i.e. employing a willingness to be flexible and continually evaluate how effective the process is
4. Solving, i.e. engage in constant problem solving
5. Celebrating, i.e. mark successful milestones, both big and small
6. Persevering
One thing that struck me was how willing the various authors and people interviewed were willing to admit that in multiple places, it had not been a smooth journey.