Dispatch in Depth

Matt Grogan, Director of Program Development, chats about the Denise Amber Lee Foundation, including its annual “Be the Difference” conference, new training opportunities, and their longstanding relationship with NAVIGATOR. For Your Information:Check out the Denise Amber Lee Foundation website: https://deniseamberlee.org/  Follow the Denise Amber Lee Facebook page: https://www.facebook.com/deniseamberlee  

Dr. Conrad Fivaz, President, returns to talk about Priority Solutions, Inc., the creator of technology and systems for over-the-phone nurse and clinical triage. He talks about new developments and aspects to consider when looking at implementing an emergency nurse triage system.For Your Information:Check out the PSI website: https://prioritysolutionsinc.com/  

Dr. Anthony Minge, senior partner at Fitch & Associates, speaks about the importance of sponsoring NAVIGATOR and highlights the services available for emergency dispatchers through his company. He touches on the Communication Center Manager (CCM) Program as well as the Pinnacle EMS Leadership Forum.  For Your Information: Fitch & Associates site: visit www.fitchassoc.com  CCM program site: https://fitchassoc.com/communication-center-manager-program/ Fitch & Associates’ 20th annual Pinnacle EMS Leadership Forum will be held July 14-18, 2025, in Phoenix, Arizona. Learn more at www.Pinnacle-EMS.com. 

Sondra Wesley, PSAP Ambassador for Prepared911, lets you know what Prepared can do for you and your center! Whether you’re interested in video-to-911 or assistive AI technology, come check out their booth at NAVIGATOR 2025.  For Your Information: Check out Prepared’s website: https://www.prepared911.com/  This is the first in our series highlighting the Partner and Platinum Sponsors of NAVIGATOR 2025 in Orlando, Florida. 

Andrew Palmer, IAED’s Manager of Instructional Design, is excited to talk about the IAED’s new and improved Learning Portal! He discusses what it will look like, its new capabilities, and how people can start familiarizing themselves with it.  For Your Information: Andrew’s previous episode: https://www.aedrjournal.org/getting-the-reps-in-with-andrew-palmer  

Dr. Mike Brady, Dr. Conrad Fivaz, and Rhiannon Roynon talk about how the recently implemented Call Prioritization Streaming System (CPSS) at the Welsh Ambulance Service NHS Trust is improving patient care and wait times for their callers.   For Your Information: WAST’s website: https://ambulance.nhs.wales/  

Josephine Rios, 911 calltaker and law dispatcher and founder of Latinas of 911 LLC talks about her organization including how it started, what its goals are, and how to become part of it.   For Your Information: Check out the Latinas of 911 website: https://latinasof911.com/  Facebook: https://www.facebook.com/groups/503127028633445  Instagram: https://www.instagram.com/latinasof911/

Meridith Jensen, Software & EDQ Protocol Expert with Priority Dispatch Corp., talks about PDC’s new podcast, “Tell Me Exactly,” which she hosts. She discusses the differences between “Tell Me Exactly” and “Dispatch in Depth,” her favorite episode so far, and her goals for the project.For Your Information:Listen to Tell Me Exactly on Apple Podcasts: https://podcasts.apple.com/us/podcast/tell-me-exactly/id1741570579Spotify: https://open.spotify.com/show/6rpohCpEPDGFjma6HQYPla  Or look for it wherever you get your podcasts. 

Bob Finney, Director of Communications Technology for the Collier County Sheriff's Office, and John Chiaramonte, president of Mission Critical Partners’ consulting business, talk about the Partnership for Priority Verified Alarm Response (or PPVAR) and the Automated Secure Alarm Protocol (ASAP) and how they can free up some of your valuable time in the comm. center.  

For Your Information: 

Learn more about PPVAR here: https://ppvar.org/wp-content/uploads/2024/03/Public-Safety-Postcard.pdf 

TMA-AVS-01: https://tma.us/standards/tma-avs-01-alarm-validation-standard/ 

Partnership for Priority Verified Alarm Response (PPVAR): https://ppvar.org/ 

Automated Secure Alarm Protocol (ASAP): https://tma.us/programs/asap/ 

Bonnie Maney, Operations Manager with Mission Critical Partners, discusses response alternatives in 911 beyond supplying mental health support teams. She talks about finding ways to reduce mission creep, the impact of making small but significant changes in your center, and the importance of maintaining stamina for positive change. 

For Your Information: 

Got a question for Bonnie? Email her at bonniemaney (at) missioncriticalpartners (dot) com. 

Learn more about Mission Critical Partners: https://www.missioncriticalpartners.com/ 

Check out their FREE resources, including trainings and white papers: https://www.missioncriticalpartners.com/resources/