Dispatch in Depth

Jeremy Banks, Senior Product Manager with Carbyne, talks about Carbyne’s role in developing and implementing NG911 in centers across the world. He also teases what conference attendees might find at the booth. 

This is the second in our series highlighting the Partner and Platinum Sponsors of NAVIGATOR 2024 in Washington, D.C. 

For Your Information: 

Learn more about Carbyne on their website: https://carbyne.com/company/about-us/  

Carlynn Page Crampton, Engagement Strategist with FirstWatch, discusses how FirstWatch assists Emergency Dispatchers in their everyday practices. She also talks about what attendees of NAVIGATOR 2024 can look forward to at the FirstWatch booth.

This is the first in our series highlighting the Partner and Platinum Sponsors of NAVIGATOR 2024 in Washington, D.C.

For Your Information: 

Listen to Carlynn’s previous episode: https://www.aedrjournal.org/on-firstwatch  

Check out the FirstWatch website: https://firstwatch.net  

Dr. Brooke Bartlett, a licensed clinical psychologist and owner of the Center for Trauma, Anxiety, and Stress (CTAS), talks about moral injury: what it is, what causes it, and what it looks like in emergency dispatchers. 

For Your Information: 

The Center for Trauma, Anxiety, and Stress: https://www.centertas.com/  

Check out Dr. Bartlett’s Instagram page: https://www.instagram.com/doctorbrookephd  

A group of new IAED Instructors discuss their experiences taking the EMD and EFD Instructor courses. The guests are Miguel Garcia and Nicole Smith with the Sarasota County Fire Department in Florida, Bernhard Eisenbock with Notruf Niederösterreich in Lower Austria, Brooke Dittfurth with Acadian Ambulance Service in Texas, Joanna Overton with El Paso Regional Communications Center in Texas, and Diane Verrault with Groupe Alerte Santé in Quebec. They talk about their street experience in emergency response, things that surprised them as they’ve begun to teach, and advice for other people thinking about applying.

For Your Information: 

Miguel’s segment—1:33 

Nicole’s segment—11:35 

Bernhard’s (Bobby’s) segment—21:48 

Brooke’s segment—32:20 

Joanna’s segment—44:47 

Diane’s segment—55:52 

Listen to Eric Fayad talk about the Academy side of things: https://www.aedrjournal.org/the-instructor-academy-with-eric-fayad  

Listen to recent graduates of the Instructor Academy talk about their experiences: https://www.aedrjournal.org/future-instructors-with-michelle-vetter-deborah-mccombs-matthew-foletti-and-david-emerson  

Email Eric with your questions: eric (dot) fayad (at) emergencydispatch (dot) org      

Michelle Vetter, Senior Public Safety Telecommunicator with Morris County Communications in New Jersey, Deborah McCombs, Emergency Calltaker III with Prince George’s County in Maryland, Matthew Foletti, an officer with the Met Police in London, and David Emerson, a senior clinician in Australia, discuss their experiences taking the EMD and EPD Instructor courses. They talk about their street experience in emergency response, things that surprised them as they’ve begun to teach, and advice for other people thinking about applying. 

For Your Information: 

Michelle’s segment—01:25 

Deborah’s segment—13:36 

Matthew’s segment—20:13 

David’s segment—29:14 

Listen to Eric Fayad talk about the Academy side of things: https://www.aedrjournal.org/the-instructor-academy-with-eric-fayad  

Eric Fayad, the Associate Director of Instructor Services, discusses the Academy side of the IAED’s Instructor Academy—how it works, who’s eligible, and the kind of effort required to become a full-fledged instructor.

This is the first in a two-part series about the Instructor Academy. 

For Your Information: 

Email Eric with your questions: eric (dot) fayad (at) emergencydispatch (dot) org 

Jim Marshall and Jason Scott with the 911 Training Institute return to talk about Emergency Mental Health Dispatching (EMHD) and Medical Priority Dispatch System Protocol 41: Caller in Crisis. They discuss the vast, untapped humanity that Emergency Dispatchers have to offer and the importance of adequately supporting those taking calls. 

For Your Information: 

Listen to the first part here: https://www.aedrjournal.org/principles-of-emergency-mental-health-dispatching-with-jim-marshall-and-jay-scott  

Statistics about suicide in the United States: https://www.cdc.gov/suicide/suicide-data-statistics.html    

Check out the 911 Training Institute’s website: https://www.911training.net/    

Take the College of Emergency Dispatch course on the Protocol 41: Caller in Crisis: https://academy.emergencydispatch.org/    

Cait Welch, a Quality Assurance Officer and Coordinator at Manatee County Sheriff’s Office, discusses the flexibility of the Police Priority Dispatch System (PPDS). After all, your center’s needs are as unique as the area and people you serve. She talks about Jurisdictionally Approved Questions and Instructions, the Admin Utility, local definitions, how to interrupt professionally, and obvious questions. 

For Your Information: 

Cait’s previous episode: https://www.aedrjournal.org/in-short-supply-with-cait-welch  

Manatee County Sheriff’s Office: https://www.manateesheriff.com/  

Fitch and Associates Communication Center Manager Course: https://fitchassoc.com/communication-center-manager-program/  

Lori Henricksen, BX3 Public Safety owner and training consultant and creator of the Emergency Telecommunications Program at VTCTA, and Lily Petersen, former student of the program and current communications specialist supervisor at the Las Vegas Combined Communications Center, discuss the benefits of providing high school students with career technical education (CTE) in emergency dispatching. 

For Your Information: 

Listen to Lori’s previous episode: https://www.aedrjournal.org/the-next-generation-of-dispatchers-with-lori-henricksen  

Check out the Veterans Tribute Career and Technical Academy: https://www.vtcta.org/ 

Contact Lori: lori (at) bx3publicsafety (dot) com

Lori's LinkedIn: linkedin.com/in/lori-henricksen-4b134335

BX3 Public Safety, LLC: https://www.linkedin.com/company/bx3-public-safety-llc/

Comms Coach podcast: https://www.linkedin.com/company/comms-coach-podcast

Lily's LinkedIn: linkedin.com/in/lily-petersen-91146869 

Matthew Huddle, an emergency dispatcher with over 15 years of experience in Fire and EMS dispatch and over 20 years of firefighting experience with the Berwyn Heights Volunteer Fire Department, discusses the role of the Emergency Fire Dispatcher (EFD) in violent incidents. He covers the varying definitions of “violence,” the role of premise history, and the EFD’s need to cultivate active listening skills. 

For Your Information: 

Life Safety Initiative 12: https://www.everyonegoeshome.com/16-initiatives/12-violent-incident-response/  

Initiative 12 resources: https://www.everyonegoeshome.com/resource-area/nfff-developed-resources-initiative-12-violent-incidents/