Disruptive Innovators: Champions of Digital Business - CIO & IT Leader Interviews, Digital Transformation, Digital Innovation

This week, David Wright is joined by Jan Husby, Chief Information Officer of PRA Group, to discuss leveraging technology and data to improve customer experiences in the financial services industry.

Key Takeaways:

(02:48) Start simple when implementing new technology to allow for learning and flexibility.

(06:29) Develop trust in your own judgment through experience.

(12:17) A clear vision attracts talent and promotes innovation.

(16:55) Embrace new technology, even when it doesn't always work.

(18:16) Work closely with compliance to meet regulations in a pragmatic way.

(18:52) Cybersecurity threats require continuous training and vigilance.

(20:10) Consumers eagerly adopt new financial technologies that are convenient.

Resources Mentioned:

Jan Husby -

https://www.linkedin.com/in/janhusby/

PRA Group -

https://www.linkedin.com/company/pragroup/

Cyber Crisis -

https://www.amazon.com/Cyber-Crisis-Protecting-Business-Threats/dp/1950665836

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This week, David Wright is joined by Gene Kim, the author and researcher behind “The Phoenix Project” and “The DevOps Handbook,” to discuss wiring organizations for high performance.

Key Takeaways:

(02:55) Study how high performers achieve great outcomes.

(08:02) Design humane and helpful user experiences.

(15:46) Segment work to enable independence.

(21:20) Leaders should enable joint problem-solving.

(29:34) Amplify signals to catch issues early.

(37:05) Lead with courage, not fear.

(39:23) Seek out people who are smarter than you.

Resources Mentioned:

Gene Kim -

https://www.linkedin.com/in/realgenekim/

The Phoenix Project -

https://www.amazon.com/Phoenix-Project-DevOps-Helping-Business/dp/0988262592

The DevOps Handbook -

https://www.amazon.com/DevOps-Handbook-World-Class-Reliability-Organizations/dp/1942788002

The Unicorn Project -

https://www.amazon.com/Unicorn-Project-Developers-Disruption-Thriving-ebook/dp/B07QT9QR41

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This week, David Wright is joined by Niraj Patel, Chief Information Officer of Greystone. They discuss staying positive during difficult times, embracing discomfort to grow and collecting data to revolutionize the customer experience.

Key Takeaways:

(07:07) Doing the right thing leads to success.

(14:36) Core principles learned early stay with you.

(17:44) Ask leaders for help to grow in new roles.

(19:37) Simplify complex technology so everyone understands it.

(28:10) Adapt mindsets for new technology adoption.

(34:30) Stay humble to keep learning.

(47:32) Stay positive and keep looking forward during hard times.

Resources Mentioned: 

Niraj Patel -

https://www.linkedin.com/in/nirajpateltechleader/

Greystone -

https://www.linkedin.com/company/greystonecref/

Liar's Poker by Michael Lewis -

https://www.amazon.com/Liars-Poker-Norton-Paperback-Michael/dp/039333869X

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This week, David Wright is joined by Jeff Hibbard, Chief Digital Officer of Truliant Federal Credit Union, to discuss digital transformation and leadership in the credit union space.

Key Takeaways:

(03:25) Adapt plans as needed instead of sticking rigidly to them.

(04:31) Have vision, but be ready to pivot strategies.

(11:16) Effective communication is critical for major initiatives.

(15:43) Managing competing interests is tough when scaling.

(24:22) Change processes before implementing new tech.

(26:36) People’s struggles are hard during transitions.

(29:22) AI promises significant potential despite its early stage.

Resources Mentioned: 

Jeff Hibbard -

https://www.linkedin.com/in/jeffhibbard1/

Truliant Federal Credit Union -

https://www.linkedin.com/company/truliant-federal-credit-union/

The Phoenix Project -

https://www.amazon.com/Phoenix-Project-DevOps-Helping-Business/dp/0988262592

Thanks for listening to the Disruptive Innovators podcast. If you enjoyed this episode, hit the subscribe button and never miss another insightful conversation. And be sure to leave a review to help get the word out about the Champions of Digital Business.

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This week, David Wright is joined by Andrew Raynes, Chief Information Officer of Royal Papworth Hospital NHS Foundation Trust, to discuss leading with humility in healthcare and the importance of people in digital transformation.

Key Takeaways:

(03:34) Have a plan, stick to it and have the courage to carry it out.

(05:14) Focus on people, not just technology.

(10:36) Live in an ambidextrous world, and keep the lights on while innovating.

(17:18) Be kind, work with integrity and do your best for people.

(21:22) Tech that is used for good can also be used for bad.

(36:13) Money’s not infinite, control healthcare spend.

(40:26) Stay focused on solving problems, not hype.

Resources Mentioned:

Andrew Raynes -

https://www.linkedin.com/in/andrew-raynes-chcio-msc-942300a/

Royal Papworth Hospital NHS Foundation Trust | LinkedIn -

https://www.linkedin.com/company/royal-papworth-hospital-nhs-foundation-trust/

Leaders Eat Last by Simon Sinek -

https://simonsinek.com/books/leaders-eat-last/

Royal Papworth Hospital NHS Foundation Trust | Website -

https://royalpapworth.nhs.uk/

Thanks for listening to the Disruptive Innovators podcast. If you enjoyed this episode, hit the subscribe button and never miss another insightful conversation. And be sure to leave a review to help get the word out about the Champions of Digital Business.

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This week, David Wright is joined by Abdullah Birdsong, Director of Business Modeling and Transformation at Novant Health, to discuss the innovation of the current health system and the importance of resilience.

(01:41) Be proactive and open to emerging partnerships.

(07:08) Link a personal mission to help lives.

(13:29) Turn professional setbacks into rebounds.

(19:09) Develop patience and listen to foster growth and understanding.

(21:26) Advance tech while keeping healthcare people-focused.

(25:06) Reflection strengthens resilience and character.

(32:10) Innovation accelerates wait times.

(37:57) Healthcare is people-centric.

Resources Mentioned:

Abdullah Birdsong -

https://www.linkedin.com/in/abdullahbirdsong/

Novant Health -

https://www.linkedin.com/company/novanthealth/

Good to Great -

https://www.amazon.com/Good-Great-Some-Companies-Others/dp/0066620996

The Bible -

https://www.biblegateway.com/

Your First 90 Days -

https://www.amazon.com/First-90-Days-Strategies-Expanded/dp/1422188612

Thanks for listening to the Disruptive Innovators podcast. If you enjoyed this episode, hit the subscribe button and never miss another insightful conversation. And be sure to leave a review to help get the word out about the Champions of Digital Business.

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This week, David Wright is joined by Michele Buschman, Chief Information Officer of American Pacific Mortgage, to discuss leveraging technology to improve mortgage lending.

Key Takeaways:

(03:16) Partner across business silos for a healthy company.

(08:13) Building solutions from scratch.

(17:31) Prioritize family over work demands.

(24:37) Fail fast and learn from mistakes.

(26:22) Standardize processes before automating them.

(29:34) Provide omnichannel mortgage experiences.

(36:03) Enable exception-based mortgage processing.

Resources Mentioned:

Michele Buschman -

https://www.linkedin.com/in/michelebuschman/

American Pacific Mortgage -

https://www.linkedin.com/company/american-pacific-mortgage/

Jesus, CEO -

https://www.amazon.com/Jesus-CEO-Ancient-Visionary-Leadership/dp/0786881267

American Pacific Mortgage -

https://www.apmortgage.com/join

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This week, David Wright is joined by Duleep Wikramanayake, Vice President of Information Technology at SimonMed Imaging, to share his insights on personal growth, leadership and the importance of honesty and transparency in life and career.

Key Takeaways:

(03:01) Keep your word impeccable; actions matter most at the end of the day.

(09:23) It just takes effort to get better.

(18:42) The truth is before you, whether you like it or not; accept it.

(24:12) Live life without expectations.

(28:35) Apologizing repeatedly for past mistakes is fruitless.

(29:24) Resentment only hurts you, not your target.

(31:41) Align with and make leaders successful. Don’t posture against them.

(40:28) Loyalty is disappearing in relationships.

(47:27) Learning emotional skills earlier in life benefits all.

Resources Mentioned:

Duleep Wikramanayake -

https://www.linkedin.com/in/duleep-wikramanayake-01a0124/

SimonMed Imaging -

https://www.linkedin.com/company/simonmed-imaging/

The Four Agreements by Don Miguel Ruiz -

https://www.amazon.com/Four-Agreements-Practical-Personal-Freedom/dp/1878424319

A Guide to Rational Living by Albert Ellis -

https://www.amazon.com/Guide-Rational-Living-Albert-Ellis/dp/0879800429

The Power of Now by Eckhart Tolle -

https://www.amazon.com/Power-Now-Guide-Spiritual-Enlightenment/dp/1577314808

Thanks for listening to the Disruptive Innovators podcast. If you enjoyed this episode, hit the subscribe button and never miss another insightful conversation. And be sure to leave a review to help get the word out about the Champions of Digital Business.

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This week, David Wright is joined by Dr. Zeev Neuwirth - Healthcare Executive and Author - to discuss the most critical challenges, trends and solutions in the healthcare industry. Dr. Neuwirth is also the founder, producer and host of Creating a New Healthcare Podcast and the author of Reframe Healthcare and Beyond The Walls.

Key Takeaways:

(02:08) Our healthcare system fails to properly serve patients, families and providers.

(08:06) The dominant flaws include racism, sexism, ageism and reductionism.

(14:11) Humanism and consumerism should guide improvements.

(26:50) A new strategy based on digital enablement and business model transformation.

(37:24) The healthcare crisis reflects and impacts larger societal problems.

(43:11) Speaking out against the status quo is crucial for change.

Resources Mentioned:

Dr. Zeev Neuwirth -

https://www.linkedin.com/in/zeevneuwirth/

Creating a New Healthcare Podcast -

https://www.linkedin.com/company/creating-a-new-healthcare/

Reframe Healthcare -

https://www.linkedin.com/company/reframe-healthcare/

Beyond the Walls -

https://www.amazon.com/Beyond-Walls-MegaTrends-Disruptors-Transforming/dp/1642253820

Creating a New Healthcare Podcast -

https://www.creatinganewhealthcare.com/

Zeevneuwirthhealth.com -

http://zeevneuwirthhealth.com/

Dr. Zeev Neuwirth’s YouTube channel -

https://www.youtube.com/channel/UCE-NO0OgzaRIKkOYuQaTdvQ

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This week, David Wright is joined by Pablo Pantaleoni, Chief Digital Officer of LifeStance Health to discuss improving access to mental healthcare through technology.

Key Takeaways:

(01:18) Seek people smarter than yourself to gain valuable new perspectives.

(05:42) Don't stay in unfulfilling jobs solely for promotion potential.

(09:27) Maintain alignment with co-founders on business vision and priorities.

(18:37) Keep teams aligned during rapid growth by regularly communicating context.

(21:01) Leverage technology tools to augment the capabilities of skilled staff.

(23:39) Provide flexible care options to meet patients wherever they are.

(26:39) Standardize tools and platforms after acquisitions to optimize operations.

Resources Mentioned:

Pablo Pantaleoni -

https://www.linkedin.com/in/pablopantaleoni/

LifeStance Health -

https://www.linkedin.com/company/lifestance-health/

The Innovator's Dilemma -

https://www.amazon.com/Innovators-Dilemma-Revolutionary-Change-Business/dp/0062060244

The Phoenix Project -

https://www.amazon.com/Phoenix-Project-DevOps-Helping-Business/dp/0988262592

Thanks for listening to the Disruptive Innovators podcast. If you enjoyed this episode, hit the subscribe button and never miss another insightful conversation. And be sure to leave a review to help get the word out about the Champions of Digital Business.

#DisruptiveInnovation #Innovation #DisruptiveTech #DigitalBusiness