"Get your data together. That is the number one thing. Forget about what AI tool you're going to choose."~ Nadia HansenNadia Hansen spent 15 years on the buyer side of government technology, rising to CIO of Clark County before crossing over to lead AI go-to-market for the public sector at Salesforce. She's one of the few guests on this show who's actually had to say yes or no on enterprise technology serving more than two million residents, and then live with it.If you've ever wondered why it takes six weeks to get a driver's license, work inside a government agency staring down an AI mandate from leadership, or run any organization where adoption keeps stalling no matter how good the tool is, this one is for you.🎙 Disruptor Confessions explores the human, ethical, and strategic dimensions of technological disruption.🚀 Key topics discussed:The SaaSpocalypse Debate: Why Hansen thinks ripping out enterprise CRM for vibe-coded replacements works for a landing page and fails at government scale, and where the hybrid approach actually lands.Let's Make Government Sexy Again: Hansen's DMV confession, and why she thinks public service should feel like Airbnb, Uber, or Amazon instead of a brick-and-mortar wait.The Real Gap Is People, Process, and Data: Why the AI hype-to-reality gap in government has nothing to do with the technology itself.Can AI Actually Fix Government?: Hansen's answer to the biggest question of the episode, and the RFP example that shows what "fixing" actually looks like.Get Your Data Together, Not Your AI Tool: Why she tells overwhelmed leaders to stop shopping models and start with data governance.The AI Drips Strategy: Why shoving a tool down an employee's throat guarantees adoption failure, and what "non-invasive" change management looks like instead.Tokens, the New Utility Bill: Hansen's water-usage analogy for the budgeting problem nobody in government has solved yet.Why Gen Z Hates AI: Hansen's take on why the generation closest to these tools is also the most skeptical of them.The Confession: 11 AI agents built on Claude, and the moment she realized she'd outsourced too much thinking to them.What We're Erasing: The newspaper-on-the-doorstep question, and what gets lost as government moves toward full automation.𝗡𝗮𝗱𝗶𝗮 𝗛𝗮𝗻𝘀𝗲𝗻AI Go-to-Market Lead, Public Sector, SalesforceWebsite: nadiahansen.comLinkedIn: Nadia HansenInstagram: @nadiahansen.ai📍 Chapters00:00 Cold Open: "Let's Make Government Sexy Again"00:47 Welcome to Disruptor Confessions02:00 Buyer to Seller: Nadia's Journey Into Salesforce03:12 What Is Public Sector, Really?06:00 Is SaaS Dead? The SaaSpocalypse Debate09:00 Credential Jacking and the Security Ceiling on Vibe Coding11:00 The DMV Confession: Make Government Sexy Again12:30 Beyond AI 101: What's Actually Working Now14:00 Understand Your Customer: Government Isn't One Size Fits All15:00 The Real Gap: People, Process, Data17:00 Can AI Actually Fix Government?20:00 What Nadia Didn't Know About Salesforce as a CIO25:00 Should We Move This Fast? The Speed Question27:00 Model Marketplace Architecture: Being Model Agnostic29:00 The Data Governance Nobody Can Agree On32:00 Tokens: The New Utility Bill33:00 Closed vs. Open Weight Models in Government35:00 Rapid Fire: SaaS, Vibe Coding, and the DMV36:00 Get Your Data Together, Not Your AI Tool39:00 Change Management: Why Forced Adoption Fails43:00 Why Gen Z Hates AI46:00 What Executives Are Getting Wrong47:00 The Confession: 11 AI Agents and an Addiction48:00 What Disruption Erases49:00 Where to Find Nadia Hansen🚀 JOIN THE DISRUPTION COMMUNITY👉 Subscribe to THE BRIEFING on Substack: https://disruptorconfessions.substack...👉 Visit Disruptor Confessions: https://disruptorconfessions.com/👉 Follow us on Instagram: @disruptorconfessions👉 Connect with John Ayers on LinkedIn: /in/johnlayers

"Look, if you win a competition that ends up annihilating the human race or creating these incredibly negative types of societies, what have you actually won in the end?"~ Samuel KimbrielSamuel Kimbriel recently sat across from Anthropic co-founder Jack Clark on stage at the Times Center in New York, in a conversation billed as AI and the Future of Society. Clark opened with the premise that recursive self-improvement, a machine designing its own successor, could arrive as early as 2028. Kimbriel was asking a different question. He still is.If you've asked what happens to your own sense of purpose in an AI economy, wondered whether "AI needs philosophers" is more than a headline, or felt the isolation creeping into your own life and wanted the vocabulary for it, this one is for you.🎙 Disruptor Confessions explores the human, ethical, and strategic dimensions of technological disruption.🚀 Key topics discussed:The Sycophancy Confession: Why Kimbriel says the thing he dislikes most about this technology is that it always tells you you're the most brilliant person in the room.What Have You Actually Won: Kimbriel's answer to the "China will beat us" argument, and why he thinks winning the wrong race is still losing.The Loneliness Thesis: How his PhD work on isolation led to a new project called "The Future of Love," and why he thinks AI companionship breaks human proximity in the opposite direction social media did.What Is Human Agency, Really: Why computer science's definition, the capacity to delegate tasks, isn't what philosophers mean by the word at all.Every Right Implies a Duty: Simone Weil, the abundance argument for AI-driven leisure, and why Kimbriel doesn't buy it.Jack Clark and the Debate That Started This Episode: How a casual argument about AI consciousness became a 75-minute public conversation at the Times Center.Amanda Askell and Claude's Constitution: The philosopher with a PhD under David Chalmers who is, by Kimbriel's account, the one person Claude seems most afraid of disappointing.Can You Train Judgment and Taste: John pushes back with an example of a model losing consciousness across the board when it stopped seeing itself as conscious. Kimbriel's answer is no, and here's why.One Question for Five CEOs: If Kimbriel had one question for Musk, Zuckerberg, Hassabis, Amodei, and Altman on a single panel, this is it."It's always why. It's always why."~ Samuel KimbrielGuest:𝗗𝗿. 𝗦𝗮𝗺𝘂𝗲𝗹 𝗞𝗶𝗺𝗯𝗿𝗶𝗲𝗹 Founding Director, Philosophy and Society Initiative, The Aspen Institute Editor-at-Large, Wisdom of Crowds Author, Friendship as Sacred Knowing: Overcoming IsolationAspen Institute: https://www.aspeninstitute.org/people/samuel-kimbriel/ Wisdom of Crowds: https://wisdomofcrowds.live/ Twitter/X: @sckimbriel

🚀 JOIN THE DISRUPTION COMMUNITY 👉 Subscribe to THE BRIEFING on Substack: https://disruptorconfessions.substack... 👉 Visit Disruptor Confessions: https://disruptorconfessions.com/ 👉 Follow us on Instagram: @disruptorconfessions 👉 Connect with John Ayers on LinkedIn: /in/johnlayers

"Another way of saying that is humans are a rounding error online going forward." ~ Matthew PrinceThis line went everywhere recently. Elon Musk posted about it. The Register, Cybernews, and outlets across tech media ran headlines off the same soundbite: humans are becoming a rounding error on the internet. Matthew Prince didn't just hand reporters a stat. He sat down for an hour with Disruptor Confessions and explained what's actually happening underneath it.Prince is co-founder and CEO of Cloudflare, the infrastructure and security company that sits in front of roughly one-fifth of the web. He's been revising his own prediction in real time, from late 2027, to early 2027, to already happened by May of this year, and in this conversation he walks through why he keeps being wrong in the same direction, and what a thousand-times increase in agentic traffic actually does to the businesses, publishers, and small shops that depend on humans showing up.John Ayers sits down with Prince to go past the headline and into the parts no five-second clip can hold: why he thinks agentic commerce could become "a massive consolidator" that squeezes out the bodega down the street, the trillion-transaction payments problem Cloudflare hasn't solved yet, and the confession that keeps him up at night more than the traffic numbers do.If you run a business that depends on people finding you online, work in publishing or content, or have wondered what happens to your local shop when your customers are agents instead of humans, this one is for you.🎙 Disruptor Confessions explores the human, ethical, and strategic dimensions of technological disruption.🚀 Key topics discussed:The Rounding Error: How Prince's own prediction moved up three times in a year, and why agentic traffic already passed human traffic in May 2026.Search Engines Have Already Lost: Why answer engines beat search engines for consumers, full stop, and why the old model of ten blue links is over.The Google of Old: Why Google now scrapes 40 pages for every 1 visitor it sends back, up from a 2-to-1 ratio not long ago.20x Harder: The math behind why publishers now need 20,000 articles to cover the costs that used to take 1,000.The Massive Consolidator: Prince's fear that agentic commerce, left alone, collapses down to a handful of companies, and what that means for the bakery on your corner.The Five-Company Future: The conversation with a former PayPal and Intuit executive that changed how Prince thinks about small business survival.Pay Per Crawl: Why Cloudflare thinks it will need to process 10 million financial transactions per second for AI micropayments, three orders of magnitude past Visa.The Swiss Cheese Confession: Prince's admission that solving the money problem isn't enough, and the recognition problem he says he keeps forgetting about.The Golden Age Bet: Why, despite everything, Prince says this could be the start of a golden age for original content, if the incentives get built right."The business model of the last 27 years of the internet is dying, full stop."𝗠𝗮𝘁𝘁𝗵𝗲𝘄 𝗣𝗿𝗶𝗻𝗰𝗲 Co-founder & CEO, CloudflareCloudflare: https://www.cloudflare.com🚀 JOIN THE DISRUPTION COMMUNITY Stay ahead of the curve and go deeper into the ethical and strategic dimensions of tech disruption:👉 Subscribe to THE BRIEFING on Substack: https://disruptorconfessions.substack.com 👉 Visit Disruptor Confessions: https://disruptorconfessions.com/ 👉 Follow us on Instagram: @disruptorconfessions 👉 Connect with John Ayers on LinkedIn: /in/johnlayersDisruption isn't a distant concept, it's happening right now, reshaping careers, industries, and the human experience itself. From breakthroughs in AI to the redefinition of leadership, the pace of change is relentless, and exhilarating.

"They need philosophers. They're not hiring philosophers proper." ~ Dr. Aaron Kagan

Everyone from The New York Times to Wired is running the same headline: AI needs philosophers. Dr. Aaron Kagan wanted it to be true. He has a PhD in philosophy and spent years inside the machine, at X, as a staff researcher at Google, and at Meta. So when the story hit, he and co-author Charles Lassiter did what almost no one covering it bothered to do: they checked. Across 1,800+ open roles at 11 AI labs, exactly zero required a philosophy credential.

John Ayers sits down with Kagan, who now runs Grasping AI and chairs the American Philosophical Association's Committee on Careers Outside of Academia, to pull that headline apart. The finding isn't that philosophy is absent from AI. It's that philosophy isn't a legible hiring category. There's real demand for the work, questions of intelligence, consciousness, agency, trust, and what a system should actually do, but that demand never became a labor market. And the gap is where students, told a job is waiting for them, are being quietly misled.

If you're a philosophy student weighing the degree, sit on a responsible AI team, or have ever wondered whether your company's ethics function is a safeguard or a press release, this one is for you.

🎙 Disruptor Confessions explores the human, ethical, and strategic dimensions of technological disruption.

🚀 Key topics discussed:

The Deepfake Headline: 1,800 jobs, 11 labs, zero philosophy credentials, and the story the coverage got wrong.

Half True: Why "AI needs philosophers" is exactly 50% right, and why the wrong half is the one going viral.

Legible vs. Real: Why philosophy isn't missing from AI, it's just not a hiring category, and why that distinction quietly wrecks careers.

The Authority Test: How to tell real ethics work from ethics washing. Can the philosopher actually delay a launch, or are they brought in after the decision's been made?

The Google Underground: The informal philosophy group that grew from three people to thirty inside Google, with no mandate and no title.

Hide It, Then Sing It: Aaron's blunt advice to PhD students on why the degree is both an asset and a liability, and the order you have to play it.

The AI-Editing Backlash: What happened when he disclosed that AI helped edit his viral piece, and why the argument is still true even if a machine helped write it.

Surf the Swells: Why the smartest move for most executives isn't chasing the best model, it's staying product-agnostic and becoming a better consumer.

The Confession: Why Aaron still overestimates the power of a good argument, and what the backlash taught him about holding his ground.

"We didn't find that philosophy was absent. We found it was not a legible hiring category."

Guest: Dr. Aaron Kagan, Founder of Grasping AI, Chair of the APA Committee on Careers Outside of Academia, and co-author of An Introduction to Embodied Mind.

Read "The Philosophy Job Market Deepfake"

Grasping AI: https://www.graspingai.com/

LinkedIn:https://www.linkedin.com/in/aaronkagan/

🌐 disruptorconfessions.com

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🤝 Connect with John Ayers on LinkedIn: /in/johnlayers

In this episode of Disruptor Confessions, John Ayers sits down with Dr. Deb Donig, a literature scholar turned AI ethicist who teaches at UC Berkeley's School of Information, co-founded the Cal Poly Ethical Technology Initiative, and hosts the Technically Human podcast, to ask the question everyone in this industry avoids: is AI ethics a real function, or is it theater?Donig's new book, The Technological Grotesque, is the product of six years studying what actually happened to the people hired to ask whether we should build the things we're building. Her answer isn't comforting. The jobs multiplied. The clarity didn't.If you run an AI ethics function, sit on a responsible AI team, or have ever wondered whether your company's governance structure is a real safeguard or a press release, this is for you.We go past the "we need more regulation" consensus to ask why that consensus doesn't hold, why the "China will do it first" argument ignores China's own regulatory posture, and why the real risk may not be the technology outpacing us. It may be institutions that were never built to ask hard questions in the first place.🎙 Disruptor Confessions explores the human, ethical, and strategic dimensions of technological disruption.🚀 Key topics discussed:Efficiency Ate the Value: Why Donig tells her students about Soylent, and what happens when a society optimizes for efficiency in everything, including love.Is AI Ethics Just Theater: Why the answer isn't a simple yes, and why "ethics washing" jobs still contain people doing real work inside real constraints.The Three Tribes: Why public interest technologists, responsible technologists, and ethical technologists are trained differently, paid differently, and almost never talk to each other, and why that fragmentation is the actual governance gap.The China Card: Why "if we don't build it first, China will" ignores what China's regulatory environment actually looks like, and why abandoning human rights principles to win a race means winning a race for the wrong thing.The Vaccine Argument: Why we already have a model for regulating transformational, life-saving technology without stopping it, and why AI gets treated differently.What Gets Erased: Donig's confession that since 2023, she can no longer be fully certain a photograph, a song, or a sentence is human-made, and what that costs us.The Confession: Why a critic of AI products uses Claude in nearly every talk she gives, and why she doesn't see a contradiction."We don't wanna be loved efficiently, because love is a value that requires us to give up the principle of efficiency."Guest: Dr. Deb Donig; Author of The Technological Grotesque, Host of Technically Human, UC Berkeley School of Informationhttps://www.ischool.berkeley.edu/people/deb-donighttps://www.linkedin.com/in/deb-donig/https://debdonig.com/🚀 JOIN THE DISRUPTION COMMUNITYStay ahead of the curve and go deeper into the ethical and strategic dimensions of tech disruption:👉 Subscribe to THE BRIEFING on Substack: https://disruptorconfessions.substack.com👉 Visit Disruptor Confessions: https://disruptorconfessions.com/👉 Follow us on Instagram: @disruptorconfessions👉 Connect with John Ayers on LinkedIn: /in/johnlayersDisruption isn't a distant concept, it's happening right now, reshaping careers, industries, and the human experience itself. From breakthroughs in AI to the redefinition of leadership, the pace of change is relentless, and exhilarating.DISRUPTOR CONFESSIONS with John Ayers is your digital disruption podcast companion on this journey, offering unfiltered conversations, first-hand insights, and critical questions about what the future demands from all of us. Whether you're a leader navigating change or a rebel challenging the status quo, you belong here.

"Technology alone won't save us. We will save us, and the planet." ~ Dr. Martha BoeckenfeldEvery disruption before this one gave us time. The plow, the assembly line, even the personal computer, we had years to adapt. Dr. Martha Boeckenfeld says this time is different. AI isn't a wave. It's a rocket. And the question isn't whether the machines can keep up.It's whether we can.Dr. Martha Boeckenfeld spent decades at the top of the finance industry, including an executive career at UBS, before walking away to build the Marthaverse, an immersive virtual world that drew 20,000 people. Today she advises boards and C-suites across Europe, trains parents and kids on learning with AI, and next week takes a seat at the United Nations to discuss protecting children in an AI world.

She joins John Ayers to kick off the second half of 2026 with a conversation about what this disruption demands of us as human beings.We explore:

• Work Slop → why AI-to-AI exchanges inside companies are producing volume without knowledge, and why every one of us has to plead guilty.
• The Digital Twin → Martha's first-person account of scanning her brain and body for cancer and Alzheimer's, results on her phone in 72 hours, and what it taught her about facing the unknown.
• The Great Convergence → AI, blockchain, robotics, and precision medicine aren't separate rockets. They're one system, and AI sits at the center.
• Klarna vs. IKEA → two companies, two AI strategies, and why the ones who retrained instead of dismissed got it right.
• The Governance Gap → technology moves at rocket speed while institutions crawl, and why the answer isn't slowing the tech. It's giving people time.
• The Confession → the platform hosting the Marthaverse is shutting down. Martha's world closes at the end of July. Disruption came for the disruptor, and she tells us what survives when your world disappears.
• Durable Skills → curiosity, judgment, taste, and the three rings framework (self, society, system) that Martha uses with C-level leaders.

🎧 Disruptor Confessions with John Ayers is the podcast that helps you lead smarter, think deeper, and thrive through disruption.📍 Chapters00:00 The Takeoff – Why This Disruption Is Different02:30 Work Slop and the Degradation of Knowledge11:30 The Great Convergence and the ARK Big Ideas Map13:00 A Digital Twin of My Brain: Scanning for the Unknown22:00 Gen Z, Parents, and the Two-Tier Society Risk29:30 Klarna vs. IKEA: How Companies Get AI Rollout Wrong32:30 Avatars, Agents, and Virtual Worlds at Work39:00 Inside the Marthaverse44:30 The Governance Gap: Slow the Tech or Change Ourselves?48:30 What to Do Monday Morning52:30 Durable Skills and the Three Rings: Self, Society, System58:00 Rapid Fire: Reversing Aging, the End of Money, Is the Metaverse Dead?63:30 The Confession: When Your World Shuts Down69:00 Fear Is Never a Good Advisor🔗 Connect & Learn More🌐 http://disruptorconfessions.com📩 Subscribe to The BriefingGet weekly insights on disruption, innovation, and leadership →👉 http://disruptorconfessions.substack.com🎙️ Listen on Spotify, Apple Podcasts, or wherever you get your shows.🤝 Connect with John Ayers on LinkedIn: /johnlayersFind Dr. Martha Boeckenfeld on LinkedIn:https://www.linkedin.com/in/drmarthaboeckenfeld/DISRUPTOR CONFESSIONS with John Ayers is your digital disruption podcast companion on this journey, offering unfiltered conversations, first-hand insights, and critical questions about what the future demands from all of us. Whether you're a leader navigating change or a rebel challenging the status quo, you belong here.Unlike other digital disruption podcasts, DISRUPTOR CONFESSIONS is a movement, for those who want to anticipate disruption instead of react to it. For those who want to understand not just where technology is going, but what it means for your work, your life, and your future.

🚨 BEST OF DISRUPTOR CONFESSIONS 🚨"The public needs to worry about defense. Full stop."~ Dr. Mariarosaria TaddeoWhy does the conversation around AI keep fixating on science-fiction fears while the real reckoning happens quietly, in the algorithms already deciding your mortgage, your healthcare, and your job? Because hype is easier to sell than governance. And right now in mid-2026, as AI moves deeper into defense systems and global conflict with almost no regulatory guardrails, the gap between what we fear and what we should fear has never been wider.For this special Best of Episode, we are re-airing one of our most vital conversations. Originally recorded in 2025, Dr. Taddeo's warnings about defense, fragility, and the absence of regulation have only sharpened as AI accelerates into the most consequential corners of public life.Dr. Mariarosaria Taddeo, Professor of Digital Ethics and Defense Technologies at Oxford University, joins John Ayers to uncover how AI is quietly reshaping democratic society, national defense, and the unseen algorithms governing your daily life.We explore:• The AI "Summer and Winter" Cycles → why the current era of pervasive AI is a radical departure from the false starts of the 1950s.• AI "On" Your Life → how unseen algorithms quietly influence your mortgage, healthcare, and job prospects without your consent.• The Fragility of Robustness → why even the most advanced AI systems remain fragile and prone to unpredictable behavior.• The "Wild West" of Defense → the chilling reality of AI in global conflicts like Ukraine and Gaza, and the decade-long failure of regulation.• Low-Quality Sci-Fi → why the hype around "sentient" AI is often a calculated distraction from urgent governance and ethics needs.🎧 Disruptor Confessions with John Ayers is the podcast that helps you lead smarter, think deeper, and thrive through disruption.📍 Chapters00:00 The Warning – Why Defense Matters03:11 AI Summers, Winters, and the Steep Rise of LLMs08:40 Behind the Scenes: The Anthropic Cyber Attack12:52 The AI "On" Your Life: Data Trails and Decisions18:52 Sentient AI: A "Low Quality Sci-Fi" Distraction23:59 AI Targets: The Ethical Crisis in Gaza and Ukraine27:45 The Wild West: A Decade Without Regulation🔗 Connect & Learn More🌐 http://disruptorconfessions.com📩 Subscribe to The BriefingGet weekly insights on disruption, innovation, and leadership →👉 http://disruptorconfessions.substack.com🎙️ Listen on Spotify, Apple Podcasts, or wherever you get your shows.🤝 Connect with John Ayers on LinkedIn: https://www.linkedin.com/in/johnlayers/Disruption isn't a distant concept, it's happening right now, reshaping careers, industries, and the human experience itself. From breakthroughs in AI to the redefinition of leadership, the pace of change is relentless, and exhilarating.DISRUPTOR CONFESSIONS with John Ayers is your digital disruption podcast companion on this journey, offering unfiltered conversations, first-hand insights, and critical questions about what the future demands from all of us. Whether you're a leader navigating change or a rebel challenging the status quo, you belong here.Unlike other digital disruption podcasts, DISRUPTOR CONFESSIONS is a movement, for those who want to anticipate disruption instead of react to it. For those who want to understand not just where technology is going, but what it means for your work, your life, and your future.–––––––––––––––––John Ayers is the host and founder of DISRUPTOR CONFESSIONS, a podcast and a movement dedicated to exploring the human side of disruption: what it costs, what it creates, and how it reshapes the way we live and work.

In this special edition of Disruptor Confessions, the microphone gets turned around. John Ayers steps out of the interviewer's chair and into the hot seat as a guest on The Service Design Show, hosted by Marc Fontijn, to tackle a collective panic sweeping through modern business: what does it actually take to survive the agentic AI era?Everyone is trying to master the machine, learning to prompt, figuring out vibe coding, and trying not to get left behind. But what if staying relevant is actually about doubling down on the things a machine cannot do?𝐈𝐟 𝐲𝐨𝐮 𝐚𝐫𝐞 𝐚 𝐥𝐞𝐚𝐝𝐞𝐫 𝐭𝐫𝐲𝐢𝐧𝐠 𝐭𝐨 𝐧𝐚𝐯𝐢𝐠𝐚𝐭𝐞 𝐭𝐡𝐞 𝐡𝐲𝐩𝐞, 𝐚 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐝𝐞𝐬𝐢𝐠𝐧𝐞𝐫 𝐰𝐨𝐧𝐝𝐞𝐫𝐢𝐧𝐠 𝐰𝐡𝐞𝐫𝐞 𝐲𝐨𝐮 𝐟𝐢𝐭 𝐢𝐧 𝐚𝐧 𝐚𝐮𝐭𝐨𝐦𝐚𝐭𝐞𝐝 𝐰𝐨𝐫𝐥𝐝, 𝐨𝐫 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐭𝐡𝐞 "𝐜𝐮𝐫𝐢𝐨𝐮𝐬 𝟖𝟎%" 𝐟𝐞𝐞𝐥𝐢𝐧𝐠 𝐜𝐫𝐮𝐬𝐡𝐞𝐝 𝐛𝐲 𝐭𝐡𝐞 𝐝𝐚𝐢𝐥𝐲 𝐭𝐞𝐜𝐡 𝐰𝐚𝐯𝐞 — 𝐭𝐡𝐢𝐬 𝐢𝐬 𝐟𝐨𝐫 𝐲𝐨𝐮.We bypass the surface-level tool chasing to explore the anatomy of an AI agent, the reality of systemic disruption, and how to bring rigorous, human-centered design to the front lines of artificial intelligence.PLEASE BE SURE TO SUBSCRIBE TO THE SDS:https://www.youtube.com/@Servicedesig...Marc is brilliant in the space, has years of experience and is just a great guy to advocate for human centered service design in the AI landscape.Thank you to Marc for the invitation and the opportunity to have a great discussion.🎙 Disruptor Confessions explores the human, ethical, and strategic dimensions of technological disruption.🚀 𝐊𝐞𝐲 𝐭𝐨𝐩𝐢𝐜𝐬 𝐝𝐢𝐬𝐜𝐮𝐬𝐬𝐞𝐝:The 10/80/10 Rule: Why John ignores the tech elite and the completely unengaged to focus hyper-critically on the 80% of us trying to make sense of rapid change.The Anatomy of an Agent: Moving past AI as a simple widget and learning how to ground digital execution in real, predictable human behavior.AI Service Blueprints: How to dust off traditional service design to map out front-stage customer experiences and back-stage enterprise efficiencies.The Macro Friction: The dangerous, widening gap between individual tech capabilities, lagging enterprise adoption, and slow-moving government policy.Can vs. Should: An honest, critical look at why current AI implementations are actively dehumanizing customer experiences (like the nightmare of modern pharmacy chatbots) instead of improving them."We don't see AI as an evolution of the digital revolution. AI feels like the Industrial Revolution or the Agricultural Revolution. It is changing the knowledge work itself."𝐒𝐩𝐞𝐜𝐢𝐚𝐥 𝐭𝐡𝐚𝐧𝐤𝐬 𝐭𝐨 𝐌𝐚𝐫𝐜 𝐅𝐨𝐧𝐭𝐢𝐣𝐧 𝐟𝐨𝐫 𝐠𝐫𝐞𝐞𝐧𝐥𝐢𝐠𝐡𝐭𝐢𝐧𝐠 𝐭𝐡𝐢𝐬 𝐜𝐫𝐨𝐬𝐬-𝐛𝐫𝐨𝐚𝐝𝐜𝐚𝐬𝐭.Check out The Service Design Show: https://www.youtube.com/@Servicedesig...Connect with Marc Fontijn on LinkedIn: https://www.linkedin.com/in/marcfonte...🚀 𝐉𝐎𝐈𝐍 𝐓𝐇𝐄 𝐃𝐈𝐒𝐑𝐔𝐏𝐓𝐈𝐎𝐍 𝐂𝐎𝐌𝐌𝐔𝐍𝐈𝐓𝐘Stay ahead of the curve and go deeper into the ethical and strategic dimensions of tech disruption:👉 Subscribe to THE BRIEFING on Substack: https://disruptorconfessions.substack...👉 Visit Disruptor Confessions: https://disruptorconfessions.com/👉 Follow us on Instagram: / disruptorconfessions👉 Connect with John Ayers on LinkedIn: / johnlayersDisruption isn't a distant concept, it's happening right now, reshaping careers, industries, and the human experience itself. From breakthroughs in AI to the redefinition of leadership, the pace of change is relentless, and exhilarating.DISRUPTOR CONFESSIONS with John Ayers is your digital disruption podcast companion on this journey, offering unfiltered conversations, first-hand insights, and critical questions about what the future demands from all of us. Whether you're a leader navigating change or a rebel challenging the status quo, you belong here.

🚨 BEST OF DISRUPTOR CONFESSIONS 🚨Why are billions in enterprise AI investments failing to deliver real business outcomes right now in mid-2026? Because organizations are throwing autonomous agents at broken human workflows and relying on generic "enablement" rather than true human adoption. As the industry battles pilot-ware gridlock and a massive productivity-to-ROI disconnect, it is starkly evident that we must stop leading with technology and start leading with intention.For this special Best of Episode, we are re-airing one of our most vital conversations. Originally recorded in October 2025, Phil Gilbert’s insights have only become more urgent as the agentic AI hype cycle faces its true operational reckoning.Phil Gilbert — the brilliant architect behind IBM’s massive design transformation and author of Irresistible Change — joins John Ayers to unpack how to make change stick at scale. From startup exits to reshaping a 400,000-person enterprise, Phil shares the exact blueprint for driving change that happens with intention—the precise human-centered thinking required to survive the current automated era.We explore:• “Change as a product” → why you must treat change like a startup treats a new product, driving organic adoption because the new workflow is undeniably better.• Enablement vs. Adoption → why generic training and case studies fail, and why businesses must focus purely on outcomes.• The “Magic Person” → the underlying data from a 100-team audit revealing the hidden "team captains" who hold transformation together behind the scenes.• The Middle-Manager Umbrella → how the best-performing teams are actively protected by line managers shielding them from the random corporate noise raining down from above.• Rationalizing the Mess → how Phil’s team took 44 competing IBM products, cut them down to 4, and doubled their market share.🎧 Disruptor Confessions with John Ayers is the podcast that helps you lead smarter, think deeper, and thrive through disruption.📍 Chapters00:00 Introduction – Why most change efforts fail03:08 From Startup to IBM (and why he almost quit)09:42 Design Thinking, Agile, and portfolio cuts16:20 Change as a Product23:10 Scaling the Transformation Dataset30:11 The “Magic Person” in every great team36:50 Overcoming the “Frozen Middle” bias44:02 People + Practices + Places = Culture51:18 Why AI Programs Stall & The 2026 Reality58:10 Final Thoughts & Wrap-Up🔗 Connect & Learn More🌐 http://disruptorconfessions.com📩 Subscribe to The BriefingGet weekly insights on disruption, innovation, and leadership →👉 http://disruptorconfessions.substack.com🎙️ Listen on Spotify, Apple Podcasts, or wherever you get your shows.📘 Phil Gilbert’s book: http://gilbert.com#DisruptorConfessions #PhilGilbert #IrresistibleChange #IBM #Leadership #DesignThinking #ChangeManagement #Transformation #AIFailures #EnterpriseAI #AIAgents #JohnAyersDisruption isn't a distant concept, it's happening right now, reshaping careers, industries, and the human experience itself. From breakthroughs in AI to the redefinition of leadership, the pace of change is relentless, and exhilarating.DISRUPTOR CONFESSIONS with John Ayers is your digital disruption podcast companion on this journey, offering unfiltered conversations, first-hand insights, and critical questions about what the future demands from all of us. Whether you're a leader navigating change or a rebel challenging the status quo, you belong here.Unlike other digital disruption podcasts, DISRUPTOR CONFESSIONS is a movement, for those who want to anticipate disruption instead of react to it. For those who want to understand not just where technology is going, but what it means for your work, your life, and your future.

In this second part of a deep-dive series, John Ayers and Dr. Paul Zak—neuroeconomist and founder of Immersion Neuroscience—explore the "Uncanny Valley" of AI and the biological cost of a frictionless life. As AI begins to mimic empathy and even physical attraction, we face a critical question: what happens to our species when we replace the "healthy friction" of human relationships with the perfect compliance of a chatbot?

Dr. Zak reveals how his 20-year journey into "Immersion" has evolved into a tool that measures how our hearts and brains value experiences in real-time. From the boardrooms of Accenture to the subways of Tokyo, this conversation explores how to build "neurological resilience" in an age where the human touch is becoming the world’s most valuable currency.

𝐈𝐟 𝐲𝐨𝐮 𝐚𝐫𝐞 𝐚 𝐥𝐞𝐚𝐝𝐞𝐫 𝐧𝐚𝐯𝐢𝐠𝐚𝐭𝐢𝐧𝐠 𝐥𝐚𝐲𝐨𝐟𝐟𝐬, 𝐚 𝐭𝐞𝐜𝐡 𝐩𝐫𝐚𝐜𝐭𝐢𝐭𝐢𝐨𝐧𝐞𝐫 𝐰𝐨𝐫𝐫𝐢𝐞𝐝 𝐚𝐛𝐨𝐮𝐭 𝐚𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧, 𝐨𝐫 𝐬𝐢𝐦𝐩𝐥𝐲 𝐬𝐨𝐦𝐞𝐨𝐧𝐞 𝐬𝐞𝐞𝐤𝐢𝐧𝐠 𝐚 𝐬𝐜𝐢𝐞𝐧𝐭𝐢𝐟𝐢𝐜 𝐩𝐚𝐭𝐡 𝐭𝐨 𝐡𝐚𝐩𝐩𝐢𝐧𝐞𝐬𝐬—𝐭𝐡𝐢𝐬 𝐞𝐩𝐢𝐬𝐨𝐝𝐞 𝐩𝐫𝐨𝐯𝐢𝐝𝐞𝐬 𝐭𝐡𝐞 𝐭𝐚𝐜𝐭𝐢𝐜𝐚𝐥 𝐭𝐚𝐤𝐞𝐚𝐰𝐚𝐲𝐬 𝐭𝐨 𝐛𝐞𝐜𝐨𝐦𝐞 "𝐮𝐧𝐝𝐞𝐧𝐢𝐚𝐛𝐥𝐞" 𝐢𝐧 𝐚 𝐝𝐢𝐠𝐢𝐭𝐚𝐥 𝐰𝐨𝐫𝐥𝐝.

🎙 Disruptor Confessions explores the human, ethical, and strategic dimensions of technological disruption.

🚀 𝐊𝐞𝐲 𝐭𝐨𝐩𝐢𝐜𝐬 𝐝𝐢𝐬𝐜𝐮𝐬𝐬𝐞𝐝:

• The Uncanny Valley: Why AI-generated humans still feel "off" and why the in-person human experience is reaching record-high value in an automated economy. 
• The Problem with Frictionless: Why your brain actually wants challenges and disagreements to thrive, and the danger of "sycophantic AI" that only reflects your own views back to you. 
• Neurological Recession: The risks of "marrying" AI chatbots and how artificial intimacy could lead to an evolutionary decline in human connection. 
• Optimizing the Brain at Work: How companies like Accenture use immersion data to prove that the brain can't stay focused for more than 20 minutes without a change in task. 
• The "Service Dog" Mentality: Why being a "giver" and investing in social ties is the most practical way to stay "unfirable" during AI-driven layoffs. 
• The Limits of Reductionism: Why 20 years of blood draws and brain scans still can't quantify the human sense of awe or spiritual connection. 
• The Little Book of Happiness: Using the 45 cardinal virtues and scientific "challenges" to practice being a better social creature. 

"Be so good at what you do that they cannot deny you are necessary. Be a great colleague, a great friend, and a great spouse—then you become undeniable."

Guest: Dr. Paul Zak; Founder of Immersion Neuroscience & Author of Immersion

Resources: https://your6.com/

🚀 𝐉𝐎𝐈𝐍 𝐓𝐇𝐄 𝐃𝐈𝐒𝐑𝐔𝐏𝐓𝐈𝐎𝐍 𝐂𝐎𝐌𝐌𝐔𝐍𝐈𝐓𝐘

Stay ahead of the curve and go deeper into the ethical and strategic dimensions of tech disruption:

👉 Subscribe to THE BRIEFING on Substack: https://disruptorconfessions.substack.com/

👉 Visit Disruptor Confessions: https://disruptorconfessions.com/

👉 Follow us on Instagram: @disruptorconfessions

👉 Connect with John Ayers on LinkedIn: https://www.linkedin.com/in/johnlayers/

Disruption isn't a distant concept; it's happening right now, reshaping careers, industries, and the human experience itself. From breakthroughs in AI to the redefinition of leadership, the pace of change is relentless—and exhilarating.

DISRUPTOR CONFESSIONS with John Ayers is your digital disruption podcast companion on this journey, offering unfiltered conversations, first-hand insights, and critical questions about what the future demands from all of us. Whether you're a leader navigating change or a rebel challenging the status quo, you belong here.