On this show:
From 85 users & 3 locations --- to --- 362 users & 10 locations, with an IT staff of 4 wicked awesome IT mavens. That's 80 users / 1 IT resource
250 tickets a day
How to eliminate Ticket Bottleneck Bogs
Phone calls on top of tickets
IT coaching end-user culture
Flagging reds and preventative dongles
Walking the floor for "shirt-tugs"
Ask don't tell
Don't talk down to people like the software developers
Phishing won't stop (don't let your guard down)
IT Mentors - good - bad - horrible
The old skills
Communicating with confidence to C-levels
and much much more....