Selina Iddon opens the episode with a discussion on the word "sorry," prompting listeners to rethink its usage. She delves into the impact and psychology behind frequent apologies, exploring how they can undermine self-confidence and communication. The episode provides training on using apologies effectively, ensuring they carry genuine meaning and intention. Selina emphasizes the importance of honoring the word "sorry," encouraging a mindful approach to its use. The episode concludes with reflections on maintaining the integrity of apologies and fostering healthier interactions.

(0:00) Introduction to the episode

(0:26) Understanding and rethinking the word "sorry"

(2:11) The impact and psychology behind frequent apologies

(3:30) Training to use apologies effectively

(4:22) Importance of honoring the word "sorry" and conclusion