Don Hall is the President and CEO of the Virginia Automobile Dealers Association.

With a remarkable background spanning both the retail sector and association leadership, Don brings a wealth of experience and unique insights to the table. Not only has he led the VADA for an impressive tenure, but his journey includes service in the United States Marine Corps, shaping his perspective in ways that resonate with the very core of our industry.

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What we discuss in this episode:

The Heart of the Business: People First

• Ted and Don reflect on the essence of the automotive industry, emphasizing that at its core, it's not just about cars; it's about people. Don sheds light on the crucial role dealership employees play in creating a positive customer experience.

Industry Evolution: Embracing Change for a Better Future

• Don shares his perspective on the evolving automotive landscape. He encourages industry professionals to embrace change, especially the technological advancements that promise to enhance the buying and service experiences. Don sees the current period as an exciting era for the industry, with opportunities for growth and improved customer satisfaction.

Facing the EV Revolution: Challenges and Opportunities

• With a political push toward electric vehicles (EVs), Don discusses the challenges faced by dealerships. He acknowledges the shift towards EVs mandated from Washington, D.C., and shares thoughts on the need for smart adaptation. Don predicts that EVs are here to stay, urging the industry to find innovative ways to make them accessible and affordable for consumers.

Navigating Vehicle Software Profits: A Balancing Act

• Ted and Don delve into the complex landscape of vehicle software and its impact on dealership profits. Don's insights emphasize the importance of fair collaboration between OEMs and dealerships, ensuring that both parties benefit from the evolving software-driven features in modern vehicles.

Adapting to Industry Changes: The Path Forward

• Looking ahead to 2024, Don advises dealerships to stay competitive by embracing change and adopting innovative solutions. He highlights the necessity of being open to new technologies, enhancing the customer experience, and understanding that consolidation is a reality that can lead to greater opportunities for growth.

The automotive industry is undergoing rapid transformation, and it's clear that those who navigate the changes with agility, prioritize their people, and embrace innovation will thrive in the exciting years to come.

Listen to the episode featuring Don Hall for even more insights!

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Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Don Hall

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